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Firstsource Solutions

Engaged Employer

Firstsource Solutions reviews about "communication"

85% positive business outlook

Ratings by category

4.2

Diversity & inclusion

4.1

Career opportunities

4.0

Culture & values

4.0

Senior management

3.9

Work/Life balance

3.8

Compensation and benefits

Ratings by demographic groups

Reviews by job title

111 reviews
2.0
Sep 12, 2024

Stay for the people left for pay

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

People, coworkers, work from home

Cons

Management, benefits, pay, lack of communication

avatar
Firstsource Solutions Response
1y
Thank you for sharing your feedback! We’re glad to hear that you value the people you work with, the opportunity to work from home, and your coworkers. While we strive for clear communication and align management practices with employee needs, we acknowledge that there may still be areas to improve. Regarding pay and benefits, we understand that compensation can be a key factor in overall job satisfaction. We aim to maintain industry-standard pay, but we’re always open to feedback on how we can better meet employee expectations.
2.0
Jan 29, 2025

Unfair work environment

Debt collector
Recommend
CEO approval
Business Outlook

Pros

Lots of help from floor managers and even the employees. Fun activities were offered to try and make the work more enjoyable.

Cons

Pay was terrible, no room to move up. Upper management is completely unfair to all employees. Bad communication throughout the whole company.

3.0
Oct 24, 2024

Honest Review

Manager, instructional design
Recommend
CEO approval
Business Outlook

Pros

Salary offered is good There is work life balance

Cons

Communication is not clear and transparent

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Firstsource Solutions Response
1y
Thank you for sharing your feedback. We’re glad to hear that you value the salary and work-life balance offered. However, we acknowledge your concern about communication and transparency, which are crucial for a positive work environment. We are committed to improving these areas by fostering clearer and more open communication across all levels.
4.0
Oct 14, 2024

..

Associate
Recommend
CEO approval
Business Outlook

Pros

Supportive environment with growth opportunities.

Cons

Occasional communication gaps between teams.

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Firstsource Solutions Response
1y
Thank you so much for taking the time to leave us feedback. We are proud to offer a supportive environment that prioritizes growth opportunities for all our employees. We believe that fostering a culture of collaboration and encouragement is essential for both individual and organizational success. Effective communication is crucial for collaboration and achieving our collective goals, and we understand that when it falters, it can impact productivity and morale.
5.0
Oct 15, 2024

past experience e

Customer service representative
Recommend
CEO approval
Business Outlook

Pros

Good communication alongside good staff members

Cons

Location of work area should have been more bigger

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Firstsource Solutions Response
1y
Thank you so much for taking the time to leave us feedback. We appreciate your feedback highlighting the strengths and areas for improvement within our organization. We’re glad to hear that you value the good communication and camaraderie among staff members, as fostering a collaborative and supportive work environment is a priority for us.. We understand that a spacious and comfortable environment is important for productivity and employee satisfaction.
4.0
Sep 12, 2024

Excellent Place for Developing Customer Service Skills

Sr csr
Recommend
CEO approval
Business Outlook

Pros

Firstsource offers training programs that help employees improve their problem-solving, communication, and technical skills

Cons

Nothing Much to say about downside apart heavy work load and extension work

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Firstsource Solutions Response
1y
Thank you so much for taking the time to leave us feedback. It's great to hear that Firstsource offers training programs focused on enhancing problem-solving, communication, and technical skills. These initiatives are essential for employee development and can significantly contribute to overall job performance and satisfaction. By investing in such training, the company not only empowers employees to grow in their roles but also fosters a culture of continuous learning and improvement. We have organized our schedules to include clear project timelines and prioritized task management. We aim to distribute workloads more evenly across teams, ensuring that no individual is overwhelmed. Regular check-ins are held to assess progress and identify any potential bottlenecks, allowing us to adjust schedules as needed to prevent burnout.
5.0
Apr 21, 2025

Feedback

Subject matter expert (sme)
Recommend
CEO approval
Business Outlook

Pros

Working with this company has been an incredibly rewarding experience. From day one, I’ve felt supported, valued, and challenged in all the right ways. The leadership encourages growth and provides opportunities to learn, take on new responsibilities, and truly advance in your career. I’ve gained not just skills and experience, but also confidence and clarity in my professional path. It’s a place where hard work is recognized and personal development is a real priority. I’m genuinely grateful for the growth I’ve experienced here.

Cons

Overall, my experience with the company has been positive. It offers a supportive environment, great learning opportunities, and a team that’s genuinely passionate about what they do. Like any organization, there are areas that could use improvement — at times, internal processes can be a bit slow, and communication between departments could be more streamlined. However, I’ve seen the company actively working on these challenges, which shows a strong commitment to growth and continuous improvement. I appreciate being part of a company that listens, evolves, and strives to get better every day

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Firstsource Solutions Response
1y
Thank you for the thoughtful and detailed feedback! It's wonderful to hear that you've had such a rewarding and growth-oriented experience. We're especially glad that you've felt supported and valued, and that leadership’s focus on development has made a meaningful impact on your career journey
5.0
Feb 24, 2025

Working at firstosurce

Project manager
Recommend
CEO approval
Business Outlook

Pros

Skill Development: Gain experience in data management, analysis, and reporting—valuable skills for careers in analytics, research, and business intelligence. Entry-Level Opportunities: Many roles require minimal prior experience, offering a good starting point for fresh graduates or career switchers. Industry Exposure: Work across various sectors (healthcare, finance, customer service) depending on client projects, broadening your industry knowledge. Team-Oriented Environment: Data collection roles often involve collaboration, helping you build communication and teamwork skills. Stepping Stone for Growth: High performers may find opportunities to move into roles like data analysis, project management, or quality assurance.

Cons

Workload Fluctuations: Depending on client needs, workloads may vary, leading to periods of intense deadlines or slower project cycles.

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Firstsource Solutions Response
1y
Thank you for your thoughtful feedback! We’re delighted to hear that you value the skill development, industry exposure, and career growth opportunities that Firstsource provides. Our goal is to create a team-oriented environment where employees can learn, collaborate, and advance in their careers. We acknowledge that workload fluctuations can be a challenge and appreciate your patience as we strive to balance project demands effectively.
4.0
Feb 6, 2025

Good

Human resources business partner hrbp
Recommend
CEO approval
Business Outlook

Pros

a very positive work environment

Cons

less transparency and communication with leaders

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Firstsource Solutions Response
1y
Thank you for your feedback, We are proud to foster a positive and encouraging work environment where employees feel valued and motivated. Our goal is to create a workplace where employees feel heard, supported, and empowered to contribute their best. We believe that a supportive workplace culture is essential for both personal and professional growth. We acknowledge that transparency and communication with leadership are key factors in building trust and ensuring alignment across teams. We are actively working on enhancing open dialogue, providing clearer communication channels, and fostering a more transparent leadership approach to address any concerns.
5.0
Feb 25, 2025

Great place to work!

Senior assessment specialist
Recommend
CEO approval
Business Outlook

Pros

The supportive work environment, opportunities for growth, and commitment to innovation make it an ideal company for career development. I'm proud to be part of such a dedicated and dynamic team. 🌟🌟🌟🌟🌟

Cons

Sometimes communication between departments can be a bit slow.

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Firstsource Solutions Response
1y
Thank you for your wonderful feedback! We're thrilled to hear that you appreciate the supportive work environment, growth opportunities, and commitment to innovation at Firstsource Solutions. Your pride in being part of our team means a lot to us! We are actively working to improve processes to ensure smoother and more efficient collaboration.
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