Does Firstsource Solutions pay their employees well?

According to anonymously submitted Glassdoor reviews, Firstsource Solutions employees rate their compensation and benefits as 3.8 out of 5. Find out more about salaries and benefits at Firstsource Solutions. This rating has improved by 6% over the last 12 months.

How satisfied are employees working at Firstsource Solutions?

84% of Firstsource Solutions employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Firstsource Solutions 3.9 out of 5 for work life balance, 4.0 for culture and values and 4.1 for career opportunities.

What are the top reviewed jobs at Firstsource Solutions?

Customer Service Representative (327) , Team Leader (163) , Customer Service Advisor (152) , CSA - Customer Service Associate (148) , Customer Service Associate (129) , Senior Associate (108) , Senior CSA (81) , Senior Analyst (72) , Analyst (68) , Associate (68) , Assistant Manager (64) , Customer Service (60) , Customer Service Representative (CSR) (57) , Senior Customer Service Associate (57) , Process Leader (56)

What are the pros of working at Firstsource Solutions according to real employee reviews?

"Some great people however few and far between" ((in 134 reviews)); "Good work environment and Colleagues" ((in 128 reviews)); "Flexible working and work from home." ((in 102 reviews)); "work life balance is good" ((in 95 reviews)); "Good work culture and balancing work life" ((in 93 reviews))

What are the cons of working at Firstsource Solutions according to real employee reviews?

"Low salary for rank and file" ((in 173 reviews)); "Unorganized and chaotic at times pay is low" ((in 158 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 48 reviews)); "No job security and communication with HR's will be very worst." ((in 41 reviews)); "communication is poor" ((in 21 reviews))

What are employees saying about Firstsource Solutions layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Firstsource Solutions layoffs and their outlook for job security at Firstsource Solutions in 2026.

What are the top reviewed Firstsource Solutions locations?

Louisville , Colorado Springs , Rockford , Lake Katrine , Fort Scott , Amherst , Miami , Atlanta , Buffalo , Tampa , Salt Lake City , Kingston , New York , Houston , Dallas , Palm Bay , Chicago , Belleville , Columbus , Eugene , Spartanburg , Birmingham , Charlotte , Chattanooga , Memphis , Indianapolis , Cincinnati , Las Vegas , Detroit , Grand Rapids

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Firstsource Solutions

Firstsource Solutions reviews about "hour"

85% positive business outlook

Ratings by category

4.2

Diversity & inclusion

4.1

Career opportunities

4.0

Culture & values

4.0

Senior management

3.9

Work/Life balance

3.8

Compensation and benefits

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

270 reviews

5.0

Jul 11, 2025

A Great Place to Grow and Thrive

Senior analyst

Recommend

CEO approval

Business Outlook

Pros

Positive Work Culture – Supportive, respectful, and inclusive environment

Cons

Flexible hours, remote work options

Firstsource Solutions Response

Thank you for sharing your feedback! We’re glad to hear that you value the positive and inclusive work culture here. While some flexibility is subject to business requirements, we encourage you to have an open conversation with your manager or HR

4.0

Aug 7, 2025

Excellent Place to grow Career

Subject matter expert (sme)

Recommend

CEO approval

Business Outlook

Pros

*Good place to start a Career. *Supportive Management that encourages for growth.

Cons

* Growth-focused culture but long working hours

Firstsource Solutions Response

10mo

Thank you for sharing your experience. Firstsource is recognized as a strong platform to start a career, offering a supportive management team that encourages continuous growth and development. While the growth-focused culture provides ample opportunities for advancement, we understand that it can sometimes lead to longer working hours. As an organization, we are committed to maintaining the right balance between professional development and employee well-being, ensuring a sustainable and rewarding work environment.

4.0

Sep 30, 2025

Empowering Leadership and a Collaborative Culture

Process leader

Recommend

CEO approval

Business Outlook

Pros

Pros: - Supportive management that values growth - Clear career progression opportunities - Inclusive and respectful work environment - Strong focus on employee development - Excellent team collaboration and morale

Cons

Fast-paced environment may challenge newcomers - Occasional long hours during peak periods - Need for more cross-functional training - Limited remote work flexibility in some roles

Firstsource Solutions Response

9mo

Thank you for your feedback. We’re glad to hear that you recognize the positive aspects of working with us, including opportunities for learning, career growth, supportive management, and a positive work culture. We also appreciate your observations regarding areas for improvement, such as compensation, workload, training programs, team dynamics, communication, and workplace facilities. We encourage open discussions with HR to address specific concerns, and your feedback will be shared with the relevant teams to help us continue enhancing the employee experience.

4.0

May 10, 2025

Technically a job?

Performance coach

Recommend

CEO approval

Business Outlook

Pros

Pay and Working with a flexible schedule. Pay is competitive at 20.00 per hour and they were flexible when I was sick.

Cons

Workload and Communication-expecting everything but telling you nothing its seems like no one is on the same page.

Firstsource Solutions Response

Thank you for taking the time to share your experience. We're glad to hear you appreciate our flexibility and competitive pay as providing support to our Firstsourcers is important to us, especially in the area of work-life balance. We also recognize your concerns about communication and consistency. While it’s hard to know the full context behind your experience, we understand how frustrating it can feel when expectations aren’t clearly aligned. Feedback like yours is valuable and helps us when identifying areas where we can improve. We’re always working to create better clarity and support for our team members, and your input helps guide that effort. Thanks again for being a part of our team and sharing your thoughts.

4.0

Aug 31, 2025

Overall good

Senior team lead

Recommend

CEO approval

Business Outlook

Pros

Timely salary payment, Laptop provided .

Cons

More shift hours.(10 hours )

Firstsource Solutions Response

10mo

Thank you for sharing your feedback. We are glad to know that employees appreciate timely salary payments and the resources provided, such as company laptops, to support their work. We also acknowledge the feedback regarding extended shift hours. While shift timings are aligned with business requirements, we understand the importance of maintaining balance and will continue to review these aspects to ensure a fair and supportive work environment

5.0

Apr 29, 2025

About my Company

Team executive

Recommend

CEO approval

Business Outlook

Pros

Opportunities for training, mentorship, and skill development. Ability to build professional relationships with Top level Management. collective problem-solving with co Leads. Support from management and peers.

Cons

Fixed hours and locations can restrict

Firstsource Solutions Response

Thank you for your feedback! We’re glad to hear that you value the training opportunities, leadership access, and collaborative environment at Firstsource. It’s encouraging to know that both management and peers have contributed positively to your experience. We understand the importance of flexibility. However these are aligned with business requirements to ensure smooth operations and client commitments.

2.0

Jul 17, 2025

Good for Freshers not for Experience

Senior csa

Recommend

CEO approval

Business Outlook

Pros

Good pay to Freshers in line with other companies Team managers are supportive

Cons

Long working hours low pay no work life balance

Firstsource Solutions Response

12mo

Thank you for sharing your feedback! We’re glad to hear that you find the pay for freshers competitive and appreciate the support from your team managers. Compensation and schedules are aligned with company standards and business requirements, but your point about employee engagement and recognition during festivals is well taken. We understand that recognition and a positive environment play a key role in reducing stress and improving overall satisfaction.

5.0

Aug 6, 2025

Great Place to Work with Supportive Management

Team leader

Recommend

CEO approval

Business Outlook

Pros

Good work life balance and supportive team

Cons

Lack of training and long working hours

3.0

Jul 7, 2025

Experience as Apprentice Rater

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Flexible hours Good pay for part time

Cons

Hours are usually US time based No proper contrac,t and terms and conditions are not explained properly

1.0

Sep 19, 2025

Terrible operations manager

Mailroom clerk

Recommend

CEO approval

Business Outlook

Pros

Decent hours, easy work, comfortable location.

Cons

A very unprofessional, arrogant POS operations manager.

Viewing 7 - 9 of 270 Reviews

Jobs at Firstsource Solutions

Customer Service Representative

Customer Service Representative

Client Service Representative

Patient Advocate Specialist

Healthcare Data Entry Specialist

Firstsource Solutions reviews FAQs

Reviews Firstsource Solutions reviews

Firstsource Solutions

Firstsource Solutions reviews about "hour"

Ratings by category

Ratings by demographic groups

Reviews by job title

A Great Place to Grow and Thrive

Excellent Place to grow Career

Empowering Leadership and a Collaborative Culture

Technically a job?

Overall good

About my Company

Good for Freshers not for Experience

Great Place to Work with Supportive Management

Experience as Apprentice Rater

Terrible operations manager

Jobs at Firstsource Solutions

Firstsource Solutions reviews FAQs

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