Does Firstsource Solutions pay their employees well?

According to anonymously submitted Glassdoor reviews, Firstsource Solutions employees rate their compensation and benefits as 3.8 out of 5. Find out more about salaries and benefits at Firstsource Solutions. This rating has improved by 6% over the last 12 months.

How satisfied are employees working at Firstsource Solutions?

84% of Firstsource Solutions employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Firstsource Solutions 3.9 out of 5 for work life balance, 4.0 for culture and values and 4.1 for career opportunities.

What are the top reviewed jobs at Firstsource Solutions?

Customer Service Representative (327) , Team Leader (163) , Customer Service Advisor (152) , CSA - Customer Service Associate (148) , Customer Service Associate (129) , Senior Associate (108) , Senior CSA (81) , Senior Analyst (72) , Analyst (68) , Associate (68) , Assistant Manager (64) , Customer Service (60) , Customer Service Representative (CSR) (57) , Senior Customer Service Associate (57) , Process Leader (56)

What are the pros of working at Firstsource Solutions according to real employee reviews?

"Some great people however few and far between" ((in 134 reviews)); "Good work environment and Colleagues" ((in 128 reviews)); "Flexible working and work from home." ((in 102 reviews)); "work life balance is good" ((in 95 reviews)); "Good work culture and balancing work life" ((in 93 reviews))

What are the cons of working at Firstsource Solutions according to real employee reviews?

"Low salary for rank and file" ((in 173 reviews)); "Unorganized and chaotic at times pay is low" ((in 158 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 48 reviews)); "No job security and communication with HR's will be very worst." ((in 41 reviews)); "communication is poor" ((in 21 reviews))

What are employees saying about Firstsource Solutions layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Firstsource Solutions layoffs and their outlook for job security at Firstsource Solutions in 2026.

What are the top reviewed Firstsource Solutions locations?

Louisville , Colorado Springs , Rockford , Lake Katrine , Fort Scott , Amherst , Miami , Atlanta , Buffalo , Tampa , Salt Lake City , Kingston , New York , Houston , Dallas , Palm Bay , Chicago , Belleville , Columbus , Eugene , Spartanburg , Birmingham , Charlotte , Chattanooga , Memphis , Indianapolis , Cincinnati , Las Vegas , Detroit , Grand Rapids

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Firstsource Solutions

Firstsource Solutions reviews about "hour"

85% positive business outlook

Ratings by category

4.2

Diversity & inclusion

4.1

Career opportunities

4.0

Culture & values

4.0

Senior management

3.9

Work/Life balance

3.8

Compensation and benefits

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

270 reviews

5.0

Oct 14, 2025

"Great Team Culture and Learning Opportunities"

Associate

Recommend

CEO approval

Business Outlook

Pros

Supportive and collaborative team environment Flexible work hours and good work-life balance Opportunities to learn and grow professionally HR and leadership are approachable and open to feedback

Cons

Training programs could be more structured Communication from management can be inconsistent at times

Firstsource Solutions Response

9mo

Thank you for your valuable feedback and for recognizing the supportive team environment, flexible work culture, and openness of our HR and leadership teams. We’re pleased to know you find opportunities for learning and professional growth within the organization. Your feedback will be shared with the respective teams to help us strengthen our development initiatives and ensure clearer, more consistent communication.

3.0

Oct 24, 2025

Good

Senior customer service associate

Recommend

CEO approval

Business Outlook

Pros

Good if you want to grow in sales.

Cons

Office hours and higher management

3.0

Feb 3, 2026

Salary review

Call center representative

Recommend

CEO approval

Business Outlook

Pros

High chances to earn bonus

Cons

low base salary and random work hour

Firstsource Solutions Response

5mo

Thank you for sharing your feedback. We appreciate your acknowledgment of the bonus opportunities available at First source. We continuously review our compensation structure and scheduling practices to ensure they are competitive, transparent, and aligned with both business and employee needs.

4.0

Dec 24, 2025

Great Culture, Work Life Balance and Amazing Growth

Senior customer service associate

Recommend

CEO approval

Business Outlook

Pros

Good work environment Supportive Management Career Growth Work from home opportunity Friendly colleagues

Cons

No Night Shift Allowance Long Working Hours (10 Hours Shift) Low salary

Firstsource Solutions Response

7mo

Thank you for taking the time to share your feedback. We’re happy to know that you value the positive work environment, supportive management, career growth opportunities, and flexibility such as work-from-home options. Shift patterns and pay structures are aligned with business and client requirements; however, we continuously review compensation frameworks to ensure fairness and alignment with industry practices.

5.0

Nov 8, 2025

Lucrative pay for no formal education focusing on pure sales skills.

Bpo voice process

Recommend

CEO approval

Business Outlook

Pros

Good pay irrespective of educational status, ranging from 15000 to 17000 per month. Work enviornment is pleasant and chill.

Cons

Midnight or earlymorning shifts. Variable work hours.

2.0

Oct 4, 2025

Is aight

Associate

Recommend

CEO approval

Business Outlook

Pros

it wasn't bad to work in

Cons

long hours, stupid pay, bad parameters

Firstsource Solutions Response

9mo

Thank you for sharing your feedback. We appreciate your honesty and acknowledge your concerns regarding work hours, compensation, and performance parameters.

5.0

Jan 12, 2026

Good learning opportunities

Team lead

Recommend

CEO approval

Business Outlook

Pros

Great for freshers to start, providing skill development, training, and opportunities for advancement in the BPO sector.

Cons

with many citing split shifts, long hours

Firstsource Solutions Response

6mo

Thank you for your feedback. We’re glad to know that you see Firstsource as a great platform for freshers, offering strong training programs, skill development, and opportunities for career advancement. It’s encouraging to hear that you value these aspects of our work culture. Split shifts and long hoursthese are aligned with business requirements, but we continuously explore ways to enhance scheduling flexibility and employee well-being wherever possible.

3.0

Nov 10, 2025

Good Employer

Customer service

Recommend

CEO approval

Business Outlook

Pros

Good Flexibility, overtime was available,

Cons

long hours, working weekends, vacation was hard to get

5.0

Nov 26, 2025

Excellent work life balance and great management

Senior analyst

Recommend

CEO approval

Business Outlook

Pros

Some great colleagues Growth and learning work life balance Perks and benefits Flexible hours

Cons

Less learning opportunities Micromanagement Cros training Less pay

Firstsource Solutions Response

6mo

Thank you for taking the time to share your detailed feedback. It’s great to hear that you value the supportive colleagues, opportunities for growth, healthy work-life balance, and the flexibility and benefits the organization provides these are key aspects we aim to consistently maintain for all employees.

3.0

Dec 3, 2025

Good to work

Senior analyst

Recommend

CEO approval

Business Outlook

Pros

Good Working environment and team will be always supportive

Cons

Seating chairs not sufficient, because new people joining and chairs count will be same. Working hours should be nine ,

Firstsource Solutions Response

6mo

Thank you for taking the time to share your feedback. We’re glad to hear that you find the working environment positive and that your team has been supportive that’s exactly the kind of culture we strive to maintain at Firstsource. Thank you for taking the time to share your feedback. We’re glad to hear that you find the working environment positive and that your team has been supportive — that’s exactly the kind of culture we strive to maintain at Firstsource.

Viewing 4 - 6 of 270 Reviews

Jobs at Firstsource Solutions

Customer Service Representative

Client Service Representative

Customer Service Representative

Healthcare Collections Specialist

Remote

View job

Patient Advocate Specialist

Firstsource Solutions reviews FAQs

Reviews Firstsource Solutions reviews

Firstsource Solutions

Firstsource Solutions reviews about "hour"

Ratings by category

Ratings by demographic groups

Reviews by job title

"Great Team Culture and Learning Opportunities"

Good

Salary review

Great Culture, Work Life Balance and Amazing Growth

Lucrative pay for no formal education focusing on pure sales skills.

Is aight

Good learning opportunities

Good Employer

Excellent work life balance and great management

Good to work

Jobs at Firstsource Solutions

Firstsource Solutions reviews FAQs

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