Does Firstsource Solutions pay their employees well?

According to anonymously submitted Glassdoor reviews, Firstsource Solutions employees rate their compensation and benefits as 3.8 out of 5. Find out more about salaries and benefits at Firstsource Solutions. This rating has improved by 6% over the last 12 months.

How satisfied are employees working at Firstsource Solutions?

84% of Firstsource Solutions employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Firstsource Solutions 3.9 out of 5 for work life balance, 4.0 for culture and values and 4.1 for career opportunities.

What are the top reviewed jobs at Firstsource Solutions?

Customer Service Representative (327) , Team Leader (163) , Customer Service Advisor (152) , CSA - Customer Service Associate (146) , Customer Service Associate (128) , Senior Associate (108) , Senior CSA (80) , Senior Analyst (72) , Analyst (68) , Associate (68) , Assistant Manager (64) , Customer Service (60) , Customer Service Representative (CSR) (57) , Senior Customer Service Associate (57) , Process Leader (56)

What are the pros of working at Firstsource Solutions according to real employee reviews?

"Started out OK and the people are great" ((in 133 reviews)); "good work environment and supportive" ((in 124 reviews)); "Can work from home if quality is good." ((in 99 reviews)); "Good work culture and balancing work life" ((in 93 reviews)); "work life balance is good" ((in 87 reviews))

What are the cons of working at Firstsource Solutions according to real employee reviews?

"Internal promoted employee salary is less and promotion periods are more" ((in 161 reviews)); "Unorganized and chaotic at times pay is low" ((in 156 reviews)); "Poor training and support system." ((in 81 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 46 reviews)); "No job security and communication with HR's will be very worst." ((in 40 reviews))

What are employees saying about Firstsource Solutions layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Firstsource Solutions layoffs and their outlook for job security at Firstsource Solutions in 2026.

What are the top reviewed Firstsource Solutions locations?

Louisville , Colorado Springs , Rockford , Lake Katrine , Fort Scott , Amherst , Miami , Atlanta , Buffalo , Tampa , Salt Lake City , Kingston , New York , Houston , Dallas , Palm Bay , Chicago , Belleville , Columbus , Eugene , Spartanburg , Birmingham , Charlotte , Chattanooga , Memphis , Indianapolis , Cincinnati , Las Vegas , Detroit , Grand Rapids

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Firstsource Solutions

Firstsource Solutions reviews about "work environment"

85% positive business outlook

Ratings by category

4.2

Diversity & inclusion

4.1

Career opportunities

4.0

Culture & values

4.0

Senior management

3.9

Work/Life balance

3.8

Compensation and benefits

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

381 reviews

3.0

Oct 17, 2025

Average

Senior associate

Recommend

CEO approval

Business Outlook

Pros

Shift Pay one way cab

Cons

No increment Not good environment to work

Firstsource Solutions Response

9mo

Thank you for sharing your feedback. We appreciate your recognition of the shift pay and transportation facilities provided for employee convenience and safety. Compensation reviews are conducted based on both individual performance and overall company results to ensure fairness and alignment with business goals. We strive to foster a positive, inclusive, and engaging workplace culture

5.0

Sep 15, 2025

My experience at Firstsource

Customer support associate

Recommend

CEO approval

Business Outlook

Pros

Very engaging and enthusiastic environment to work and grow in career. They provide support and encouragement at all levels and motivate to bring out our full potential to work towards achieving goals.

Cons

Everything is good till now.

Firstsource Solutions Response

9mo

Thank you for your feedback. We’re glad to hear that you value the engaging work environment, support, and encouragement provided at all levels. We appreciate your positive remarks and will continue our efforts to maintain a motivating and growth-oriented workplace.

5.0

Sep 23, 2025

Great place to work

Senior analyst

Recommend

CEO approval

Business Outlook

Pros

Great place to work, Job security with steady work opportunities, Learning opportunities, Friendly work environment and team support

Cons

No drawbacks, everything is great

Firstsource Solutions Response

9mo

Thank you for your feedback. We’re glad to hear that you value job security, learning opportunities, the friendly work environment, and team support. We appreciate your positive remarks and will continue our efforts to maintain a supportive and engaging workplace.

4.0

Aug 21, 2025

Overall Rating

Sr mortgage underwriter

Recommend

CEO approval

Business Outlook

Pros

Good work environment Timely salary Multiple domain

Cons

Some of the policy related to HR& Operation

Firstsource Solutions Response

10mo

Thank you for sharing your feedback.We strive to maintain a supportive and engaging work environment while ensuring policies across HR and Operations are clear and effective. We recognize that aligning employee benefits with industry standards is important to remain competitive and retain top talent.

4.0

Sep 30, 2025

Empowering Leadership and a Collaborative Culture

Process leader

Recommend

CEO approval

Business Outlook

Pros

Pros: - Supportive management that values growth - Clear career progression opportunities - Inclusive and respectful work environment - Strong focus on employee development - Excellent team collaboration and morale

Cons

Fast-paced environment may challenge newcomers - Occasional long hours during peak periods - Need for more cross-functional training - Limited remote work flexibility in some roles

Firstsource Solutions Response

9mo

Thank you for your feedback. We’re glad to hear that you recognize the positive aspects of working with us, including opportunities for learning, career growth, supportive management, and a positive work culture. We also appreciate your observations regarding areas for improvement, such as compensation, workload, training programs, team dynamics, communication, and workplace facilities. We encourage open discussions with HR to address specific concerns, and your feedback will be shared with the relevant teams to help us continue enhancing the employee experience.

5.0

Sep 29, 2025

N/A

Csa - customer service associate

Recommend

CEO approval

Business Outlook

Pros

Working at Firstsource has been a rewarding experience, especially because of the supportive work environment and approachable management. The company offers good opportunities to learn and grow, with training programs and exposure to different processes that help in building skills. The workplace culture is friendly and team-oriented, making collaboration smooth and enjoyable. And Firstsource also encourages work-life balance compared to many other companies in the BPM sector. Overall, it’s a good place to start a career, gain experience, and grow with the organization.

Cons

Working at Firstsource can be challenging because the basic salary is often lower than industry standard.

Firstsource Solutions Response

9mo

Thank you for your feedback. We’re glad to hear that you value the supportive work environment, approachable management, learning opportunities, training programs, and team-oriented culture at Firstsource. We note your observation regarding compensation, which is based on individual performance, and will continue working to ensure a fair and motivating experience for all employees.

5.0

Oct 22, 2025

Great experience as Senior associate

Senior associate

Recommend

CEO approval

Business Outlook

Pros

Opportunities for professional growth and development, Collaborative work environment with experienced professionals.

Cons

limited flexibility in certain aspects of the Job

5.0

Sep 15, 2025

Secondment Role

Team executive

Recommend

CEO approval

Business Outlook

Pros

Supportive work environment, professional growth opportunities, transparent communication, and a clear commitment to employee development, which helps attract top talent and builds a strong employer brand.

Cons

No Cons observed as it is a Good Company to work with.

Firstsource Solutions Response

9mo

Thank you for your feedback. We’re glad to hear that you value the supportive work environment, growth opportunities, transparent communication, and commitment to employee development. We appreciate your positive remarks and will continue our efforts to maintain a strong and engaging workplace.

5.0

Sep 10, 2025

Valuable Learning Experience with Leadership Opportunities

Subject matter expert (sme)

Recommend

CEO approval

Business Outlook

Pros

The organization fosters a collaborative work environment and provides ample opportunities for skill development. Leadership is supportive, and there is consistent encouragement to take initiative. Serving as SME and acting Team Leader has enhanced my leadership, communication, and problem-solving abilities. Training resources and peer support contribute positively to daily operations.

Cons

Balancing multiple responsibilities, such as SME and acting leadership roles, can be challenging at times. Recognition for additional contributions may be delayed, though it is eventually acknowledged. Shift flexibility could be better, but schedules are mostly manageable.

Firstsource Solutions Response

9mo

Thank you for your feedback. We’re glad to hear that you value the collaborative work environment, skill development opportunities, supportive leadership, and training resources. We will continue exploring ways to enhance career progression, employee growth, and acknowledgment of contributions.

5.0

Aug 20, 2025

Firstsource Solutions Reviews

Closer

Recommend

CEO approval

Business Outlook

Pros

good work environment and supportive

Cons

I believe Firstsource should take bigger strides in branding—ensuring that every employee, partner, and client recognizes its identity, values, and impact. Let’s push forward with a vision that embeds Firstsource into every mind, strengthening the sense of pride and purpose in the work we do. It’s time to think big and take Firstsource to new heights!

Firstsource Solutions Response

10mo

Thank you for sharing your feedback. We offer a good work environment with a supportive culture, where employees feel encouraged and valued. Moving forward, there is an opportunity to further strengthen the company’s branding—ensuring that every employee, partner, and client recognizes Firstsource’s identity, values, and impact. By thinking big and pursuing this vision, Firstsource can enhance pride and purpose among its workforce while taking the organization to new heights.

Viewing 25 - 27 of 381 Reviews

Jobs at Firstsource Solutions

Customer Service Representative

Client Service Representative

Customer Service Representative

Patient Advocate Specialist

Healthcare Collections Specialist

Remote

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Firstsource Solutions

Firstsource Solutions reviews about "work environment"

Ratings by category

Ratings by demographic groups

Reviews by job title

Average

My experience at Firstsource

Great place to work

Overall Rating

Empowering Leadership and a Collaborative Culture

N/A

Great experience as Senior associate

Secondment Role

Valuable Learning Experience with Leadership Opportunities

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