Freshworks reviews

Favoritism is rampant. If you fit into the mold exactly, fully buy into the rah rah culture and never question process, you'll do great. Otherwise if you dare point out areas of improvement or try to run a sales cycle ethically by being honest about product shortfalls with prospects, you'll be considered a bad performer. Serious lack of strategic vision, very reactionary vs. proactive. Product team is in shambles, it takes MANY unhappy customers in order to think about maybe working on something as opposed to adding features or fixing issues proactively in order to be a leader in the industry. CRM is the worst of all, CX and Service are better about it. Work/life balance is encouraged verbally but there is a lot of pressure to "be a team player" and step up even when it's not necessary, understaffing all across the board leading to burnout. Salaries are under industry average. Leadership means well but many are incompetent nor have the proper experience for their title (again, lots of internal favoritism). They seem to only favor workhorses that never complain and don't like to hear it when something isn't working.

Upper management played so much politics that they were basically paid to hire and fire people left and right with absolutely no reason. Terrible ethics and terrible treatment of employees who dedicated so much time. Managers were asked to put team members on PIPs so that they could justify laying them off, which they did anyway, and then rehired using different names. Complete chaos with zero process for more than a week.