Freshworks reviews

Poor product market fit in the US. Freshworks isn't a serious competitor to replace Zendesk and Salesforce. The marketing and sales development teams are based in Chennai and they do not speak English well enough to work with US customers. Unlimited PTO (read: race to take as little as possible) I could go on, but the other reviews from former US-based AEs have already done that.

At first glance this job seems like a great opportunity. The team is friendly, the office is nice, and the product has potential. The problem with this department is lack of leadership and enablement. The BDM team is a revolving door that never stops turning. There has NEVER been a promotion to AE, AM, CSM, SE, etc.. do NOT let anyone tell you any different. The individuals in charge will trick you into thinking the world is yours and that the road to promotion is up to your performance. There are many high performing individuals that have put in the time and crushed their performance and have received nothing in return. As far as quota goes, about 10% are consistently hitting quota. You will not make any money in this role and will be put on a performance plan within 5 months of your start date. I would not recommend this role to anyone until they make a change in leadership and management. The managers have never taken responsibility for low performance and high turnover.