H&R Block Client Service Representative reviews

3.6

48% would recommend to a friend

(66 total reviews)

Curtis Campbell

Not enough data to show CEO approval

29% positive business outlook

Client Service Representative employees have rated H&R Block with 3.6 out of 5 stars, based on 66 company reviews on Glassdoor. This indicates that most Client Service Representative professionals have a good working experience there. H&R Block is rated in line with the average (within 1 standard deviation) by Client Service Representative professionals compared to other employers within the Retail & Wholesale industry (3.4 stars).

Reviews by job title

66 reviews
3.0
Feb 1, 2023

You're worth more

Recommend
CEO approval
Business Outlook

Pros

Flexible schedule, affordable tax return option for employees. Also, educational opprtunities to become a tax preparer.

Cons

The title is misleading. As a CSR, you're supposed to be half admin, and half customer service. 95% of the time is spent calling old clients to get them booked for tax returns. Most of the clients don't appreciate repeated calls (sometimes up to five times in an 8 hour shift). There is some administrative and light janitorial work involved, but that's par for the course.

3.0
Oct 13, 2022
Recommend
CEO approval
Business Outlook

Pros

Friendly Environment Exciting Extremely Fast Paced

Cons

Really low Wages Some harsh words

Viewing 22 - 24 of 66 Reviews

Glassdoor has 8,658 H&R Block reviews submitted anonymously by H&R Block employees. Read employee reviews and ratings on Glassdoor to decide if H&R Block is right for you.