H&R Block Client Service Representative/Receptionist reviews

3.9

86% would recommend to a friend

(461 total reviews)

Curtis Campbell

100% approve of CEO

73% positive business outlook

Client Service Representative/Receptionist employees have rated H&R Block with 3.9 out of 5 stars, based on 461 company reviews on Glassdoor. This indicates that most Client Service Representative/Receptionist professionals have a good working experience there. H&R Block is rated in line with the average (within 1 standard deviation) by Client Service Representative/Receptionist professionals compared to other employers within the Retail & Wholesale industry (3.4 stars).

Reviews by job title

461 reviews
2.0
Mar 10, 2016
Recommend
CEO approval
Business Outlook

Pros

-I had a flexible schedule for the most part, except for when it got busy. My home life and grades plummeted and my other job started giving me more stress than usual. I guess that's what I get for attempting to work 70 hours a week. -A few of my co-workers were very nice to me.

Cons

-Pay was much lower than I expected, but being a college student I thought this would look great on my resume. -The interview was unprofessional, they didn't even ask me any questions. Honestly, they hired me because I looked professional. -There was little to no contact, my office manager gave my hours to another girl one week because she was a favorite, and didn't text me back for two weeks to ask me to come back. I'm still in the process of wondering if I should even come back. I do have another job to fall back on. -Some of the tax pros were very nice and sweet, but there were a few in my office who berated me until I was reduced to tears. I made a mistake with scheduling once. I apologized to the lady who I worked with because this is my first year doing this and I genuinely felt guilty. I kept saying how sorry I was and acknowledged the fact that I had done wrong and she got mad at me in front of clients. She couldn't forgive me. She always gave me the cold shoulder before this incident too.

5.0
Mar 7, 2016

Receptionest

Recommend
CEO approval
Business Outlook

Pros

It was a great experience, and a great place to work.

Cons

Tax season ended they did not need me anymore.

Viewing 406 - 408 of 461 Reviews

Glassdoor has 8,684 H&R Block reviews submitted anonymously by H&R Block employees. Read employee reviews and ratings on Glassdoor to decide if H&R Block is right for you.