H&R Block reviews

3.8

72% would recommend to a friend

(616 total reviews)

Curtis Campbell

72% approve of CEO

60% positive business outlook

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616 reviews

Reviews about "Culture"

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2.0
Mar 25, 2016

Seasonal Administrative Assistant

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

they will work with your life schedule but the pay is very low compared to similar jobs at other companies.

Cons

Bait & Switch. I was told several things in the interview, but things changed once I started. I was told I would work 25-35 hours per week for 3 months. The amount of work I received could have easily put me up to and over 40 hours per week if I had allowed that.My boss asked, no demanded, on at least two occasions that I run errands for her before and after work, off the clock. I was also told my hours would drop in December to 10-15 per week, that did not happen until I questioned and complained. I was told hours would pick back up, middle to end of February and that did not happen. I was offered a lower paying position to increase my hours, when I decided not to take that, they removed my job duties and gave them to someone else. They told me not to clock in until further notice. It's been five weeks. I have complained to corporate in KS. They "investigated" got back to me and I was told that the management would be calling me to return to work in the next week or two. They refuse to furlough me or lay me off and there is no reason to fire me. Wow. Never I have ever seen such unprofessional, unethical and low class behavior from a management team. Many of the office managers were unhappy and the morale was low in most offices of this district. A long time Tax Pro told me that she would not recommend me getting my taxes done there, too expensive for what they offer. Wow, this blew me away. I"ll check out my next employer more carefully. If you are desperate, this may be a good place to get some experience. Other than that, I would not recommend working here.

4.0
Mar 17, 2016

Tax Associate

Recommend
CEO approval
Business Outlook

Pros

The experience you receive from working at an H&R Block office really depends on its location. Some offices have around 10-15 employees, which makes it difficult to really get an hours. I was lucky enough to work in an office where there was about four other employees, including the manager so there was plenty of hours to go around making it a full time job for me. Co-workers are great to be around and everyone helps each other out.

Cons

Unfortunately, unless your just looking to get experience in preparing taxes, working as a Tax Associate for H&R Block is not what it's set out to be. The office positions are all seasonal so you work from the beginning of January to the last day of the tax season (3 1/2 months). They tend to keep some of their EA's and CPA's during the rest of the year to handle any audits or year round support, but again, the pay isn't enough to sustain living expenses, so you would definitely need another job while working for H&R Block. Another thing is that they make you market the hell out of H&R Block. It does't matter whether it's your first year or your 10th year working for H&R Block. They make you market! Now, if you have a lot of clients you can simply refuse to market and essentially work off of commissions, which would make more sense than going to the office and waiting for clients to walk in and getting paid hourly. There are quite a few employees that do this, but it's their reputation that gives them the ability to do so. Biggest Con is they pay. H&R Block expects you to prepare taxes (taking on all the liability), market, and act as the person who sits at the front desk when there no one there all on minimum wage. This job is a handful for very little pay.

2.0
Mar 10, 2016
Recommend
CEO approval
Business Outlook

Pros

-I had a flexible schedule for the most part, except for when it got busy. My home life and grades plummeted and my other job started giving me more stress than usual. I guess that's what I get for attempting to work 70 hours a week. -A few of my co-workers were very nice to me.

Cons

-Pay was much lower than I expected, but being a college student I thought this would look great on my resume. -The interview was unprofessional, they didn't even ask me any questions. Honestly, they hired me because I looked professional. -There was little to no contact, my office manager gave my hours to another girl one week because she was a favorite, and didn't text me back for two weeks to ask me to come back. I'm still in the process of wondering if I should even come back. I do have another job to fall back on. -Some of the tax pros were very nice and sweet, but there were a few in my office who berated me until I was reduced to tears. I made a mistake with scheduling once. I apologized to the lady who I worked with because this is my first year doing this and I genuinely felt guilty. I kept saying how sorry I was and acknowledged the fact that I had done wrong and she got mad at me in front of clients. She couldn't forgive me. She always gave me the cold shoulder before this incident too.

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