4.0
Dec 9, 2015
Recommend
CEO approval
Business Outlook
Pros
The organization is interested in change and evolution of the brand. They have hired people to specifically work on process improvement initiatives all throughout the organization. They are piloting new ideas and working to improve the service provided in the tax offices.
Cons
The organization is still working to evolve and due to its size and historical conservative, cost-cutting approach instead of top line growth, it's challenging. Some leaders and associates are struggling with the evolution.