H&R Block reviews

3.8

72% would recommend to a friend

(7,084 total reviews)

Curtis Campbell

73% approve of CEO

60% positive business outlook

H&R Block has an employee rating of 3.8 out of 5 stars, based on 7,084 company reviews on Glassdoor which indicates that most employees have a good working experience there. The H&R Block employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.4 stars).

Reviews by job title

7K reviews
1.0
Sep 12, 2021
Recommend
CEO approval
Business Outlook

Pros

Choice of hours and learn taxation You must study for many hours on your own time without pay. Management touts how great it is to collect unemployment - a benefit of the job!

Cons

The pay is horrible. Although you can train on your own time to prepare for mandatory continuing education, and to learn how their system works, there is no on the job training. You have to beg co-workers to help you.

1.0
Jun 23, 2021

Worst company I have ever worked for

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Some of my coworkers were nice.

Cons

Zero onboarding, terrible training, they provided zero experience using their software and just put you in front of clients without any clue of what to do. I heard multiple reps give bad/incorrect tax advice. Do not recomment.

3.0
May 20, 2021

Leadership Woes

Recommend
CEO approval
Business Outlook

Pros

Named one of the best employers for the LGBTQ community. Have seen first hand the zero tolerance policy in use. Great place for women to work Affordable self paced learning Opportunity for growth

Cons

Communication - upper management known to frequently send mass district wide emails calling individuals out in unprofessional manner. (Typing in all-caps, allowing “reply-all” responses, allowing local managers to just hit “forward” with no background or input, etc) You can set your own schedule if you enjoy never getting scheduled and then getting ridiculed and shamed when you ask why or for more hours. Not getting rewarded or punished the same as others with equal accomplishments or behavior. Commission plan sucks unless you are higher level, are able to work the schedule you attempt to set for yourself - expect your pay to drop each year otherwise or are ok with overcharging your clients Feeling pressured and sometimes forced to complete tax returns that are above your certification and experience level - even though the IRS prohibits any paid preparer signing any tax return they are not confident is 100% complete and accurate. If you have a complaint about or want to speak to someone about policy violations made by an office manager, DGM or even a client, you cannot do so anonymously in most cases. Forced weekly phone or virtual meetings that must be attended even if you are not scheduled to be at work at that time or if it’s your day off, 99% of them are unnecessary and just waste time. These meetings are also used to call out individuals and have heard more than one person get a verbal warning that should have been done in private.

Viewing 118 - 120 of 7,084 Reviews

Glassdoor has 8,652 H&R Block reviews submitted anonymously by H&R Block employees. Read employee reviews and ratings on Glassdoor to decide if H&R Block is right for you.