Is HGS a good company to work for as a Customer Service Associate?

Customer Service Associate professionals working at HGS have rated their employer with 2.4 out of 5 stars in 56 Glassdoor reviews. This is a lower than average score with the overall rating of HGS employees being 3.3 out of 5 stars. Search open Customer Service Associate Jobs at HGS now and start preparing for your job interview by browsing frequently asked Customer Service Associate interview questions at HGS .

Does HGS pay Customer Service Associate employees well?

Customer Service Associate professionals rate their compensation and benefits at HGS with 3.0 out of 5 stars based on 56 anonymously submitted employee reviews. This is 3.4% better than the company average rating for salary and benefits. Find out more about Customer Service Associate salaries at HGS.

How happy are Customer Service Associate professionals working at HGS?

28% of Customer Service Associate employees at HGS would recommend their employer to a friend. This rating has decreased by 58% in the past 12 months. Customer Service Associate professionals have also rated HGS with a 3.6 rating for work-life-balance, 4.0 rating for diversity and inclusion, 3.5 rating for culture and values and 3.1 rating for career opportunities.

What are the top reviewed jobs at HGS?

Customer Service Representative (683) , CRO (312) , Customer Service Representative (CSR) (164) , Team Leader (111) , Process Consultant (77) , Customer Service Advisor (63) , Customer Relationship Officer (60) , Customer Service Associate (59) , Customer Service (58) , Software Engineer (54) , Process Associate (53) , Associate (51) , Senior Process Consultant (47) , Assistant Manager (43) , Brand Advocate (41)

What are the pros of working at HGS according to real employee reviews?

"Good work environment and comfortable" ((in 134 reviews)); "VERY GOOD ENVIRONMENT IN THIS COMPANY" ((in 129 reviews)); "if you want exp iin call centre work here... people are great they offer food too lol" ((in 123 reviews)); "Good training and very supportive for career development" ((in 104 reviews)); "Good working environment and encouraging" ((in 101 reviews))

What are the cons of working at HGS according to real employee reviews?

"Salary is very low for my designation and workings hours is too long to in & out" ((in 441 reviews)); "Poor management and will not appreciate hard work" ((in 216 reviews)); "Additionally the pay is low and unlivable but if you are desperate for a job work here" ((in 202 reviews)); "Pros are managers are the worst" ((in 86 reviews)); "Long hours but others everything else is good" ((in 25 reviews))

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HGS

HGS Customer Service Associate reviews

2.4

28% would recommend to a friend

(56 total reviews)

Venkatesh Korla

Not enough data to show CEO approval

55% positive business outlook

Ratings by category

4.0

Diversity & inclusion

3.6

Work/Life balance

3.5

Culture & values

3.2

Senior management

3.1

Career opportunities

3.0

Compensation and benefits

Customer Service Associate employees have rated HGS with 2.4 out of 5 stars, based on 56 company reviews on Glassdoor. This indicates that most Customer Service Associate professionals have an average working experience there. HGS is rated 38% below average by Customer Service Associate professionals compared to other employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

56 reviews

5.0

Oct 21, 2019

Best employer, very friendly and helpful people

Customer service associate

Recommend

CEO approval

Business Outlook

Pros

Nice office infrastructure and facilities

Cons

None. Everything is superb and up to the mark

HGS Response

Hi, thank you for sharing your valuable feedback. It is always nice to hear from our former and current employees about the positive experiences they have had with us, especially on a platform that generally tends to attract less than flattering reviews. HGS Canada is always striving to develop the members of our team and we want our people to learn and grow together. Our community ENGAGE teams are a typical example of how our awesome employees ingratiate themselves in their local communities and promote our social responsibility activities in the best way we can; by getting involved as OneHGS. Best of luck for the future and thank you for sharing your talents with HGS Canada.

5.0

Oct 8, 2019

nice

Customer service associate

Recommend

CEO approval

Business Outlook

Pros

very good and helpful community

Cons

no problem in my stay at company

HGS Response

Hi, thank you for your review. We are pleased to hear that you are having a great experience at HGS. We at HGS are always striving towards success and we are glad that you see the value in it as well! We wish you all the best:)

5.0

Oct 7, 2019

Customer Service

Customer service associate

Recommend

CEO approval

Business Outlook

Pros

Increased problem solving skills and customer satisfaction and Friendly environment.

Cons

Shift Timing is not fixed.

HGS Response

Hi, thank you for sharing your valuable feedback. It is always nice to hear from our former and current employees about the positive experiences they have had with us. As you know, we pride ourselves on our industry leading training and you learn sought-after transferable skills. We appreciate your time in writing a review and for being a part of OneHGS. Best of luck for the future and thank you for sharing your talents with HGS Canada.

Viewing 46 - 48 of 56 Reviews

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HGS Customer Service Associate reviews

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Best employer, very friendly and helpful people

nice

Customer Service

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