Is HGS a good company to work for as a Customer Service Associate?

Customer Service Associate professionals working at HGS have rated their employer with 2.4 out of 5 stars in 56 Glassdoor reviews. This is a lower than average score with the overall rating of HGS employees being 3.3 out of 5 stars. Search open Customer Service Associate Jobs at HGS now and start preparing for your job interview by browsing frequently asked Customer Service Associate interview questions at HGS .

Does HGS pay Customer Service Associate employees well?

Customer Service Associate professionals rate their compensation and benefits at HGS with 3.0 out of 5 stars based on 56 anonymously submitted employee reviews. This is 3.4% better than the company average rating for salary and benefits. Find out more about Customer Service Associate salaries at HGS.

How happy are Customer Service Associate professionals working at HGS?

28% of Customer Service Associate employees at HGS would recommend their employer to a friend. This rating has decreased by 58% in the past 12 months. Customer Service Associate professionals have also rated HGS with a 3.6 rating for work-life-balance, 4.0 rating for diversity and inclusion, 3.5 rating for culture and values and 3.1 rating for career opportunities.

What are the top reviewed jobs at HGS?

Customer Service Representative (683) , CRO (312) , Customer Service Representative (CSR) (164) , Team Leader (111) , Process Consultant (77) , Customer Service Advisor (63) , Customer Relationship Officer (60) , Customer Service Associate (59) , Customer Service (58) , Software Engineer (54) , Process Associate (53) , Associate (51) , Senior Process Consultant (47) , Assistant Manager (43) , Brand Advocate (41)

What are the pros of working at HGS according to real employee reviews?

"Good work environment and comfortable" ((in 134 reviews)); "VERY GOOD ENVIRONMENT IN THIS COMPANY" ((in 129 reviews)); "if you want exp iin call centre work here... people are great they offer food too lol" ((in 123 reviews)); "Good training and very supportive for career development" ((in 104 reviews)); "Good working environment and encouraging" ((in 101 reviews))

What are the cons of working at HGS according to real employee reviews?

"Salary is very low for my designation and workings hours is too long to in & out" ((in 441 reviews)); "Poor management and will not appreciate hard work" ((in 216 reviews)); "Additionally the pay is low and unlivable but if you are desperate for a job work here" ((in 202 reviews)); "Pros are managers are the worst" ((in 86 reviews)); "Long hours but others everything else is good" ((in 25 reviews))

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HGS

HGS Customer Service Associate reviews

2.4

28% would recommend to a friend

(56 total reviews)

Venkatesh Korla

Not enough data to show CEO approval

55% positive business outlook

Ratings by category

4.0

Diversity & inclusion

3.6

Work/Life balance

3.5

Culture & values

3.2

Senior management

3.1

Career opportunities

3.0

Compensation and benefits

Customer Service Associate employees have rated HGS with 2.4 out of 5 stars, based on 56 company reviews on Glassdoor. This indicates that most Customer Service Associate professionals have an average working experience there. HGS is rated 38% below average by Customer Service Associate professionals compared to other employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

56 reviews

4.0

Aug 29, 2018

Hinduja Global Solutions

Customer service associate

Recommend

CEO approval

Business Outlook

Pros

Its a best place to improve You're Communication Skills

Cons

Salary is not enough what we are expecting

HGS Response

Hi,thank you for sharing your reviw. Pleased to hear that you having a good experience at HGS. At the same time,we aim in providing industry standard remuneration. Please feel free to write to us at Talk2us@teamhgs.com

3.0

Aug 8, 2018

Good environment

Customer service associate

Recommend

CEO approval

Business Outlook

Pros

Branding, Job security and Nice people in HGS

Cons

Salary is less and can be improved

HGS Response

Hi, thank you for your valuable feedback. Glad to hear you are having a pleasant experience with HGS. For any other feedback or queries please feel free to email us at talk2us@teamhgs.com.

5.0

Feb 6, 2018

Customer Service Advisor

Customer service associate

Recommend

CEO approval

Business Outlook

Pros

Full of amazing people, lots of diversity. Fun place to work. Work isn't too strenuous. Free tea and toast. I found managers to be supportive. Lots of overtime available.

Cons

Pay can be low, HR non existent. Targets could occasionally be unrealistic. The nature of the work meant it sometimes got a bit repetitive and boring, but that's life!

HGS Response

Hi, thank you for your review. Glad to see that you are enjoying many aspects at HGS. At the same time we would like to have more insight on the concern you mentioned in your post. Inputs from people like you will help in making HGS a better place to grow. Kindly leave a note to us at Talk2us@teamhgs.com

Viewing 52 - 54 of 56 Reviews

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HGS Customer Service Associate reviews

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Hinduja Global Solutions

Good environment

Customer Service Advisor

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