HGS Customer Service Associate reviews

2.4

28% would recommend to a friend

(56 total reviews)
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Venkatesh Korla

Not enough data to show CEO approval

55% positive business outlook

Customer Service Associate employees have rated HGS with 2.4 out of 5 stars, based on 56 company reviews on Glassdoor. This indicates that most Customer Service Associate professionals have an average working experience there. HGS is rated 38% below average by Customer Service Associate professionals compared to other employers within the Information Technology industry (3.9 stars).

Reviews by job title

56 reviews
5.0
Sep 30, 2019
Recommend
CEO approval
Business Outlook

Pros

Nice place to work as it provide salary on time

Cons

Staff are good & well maintained their professional

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HGS Response
6y
Hi, thank you for your review. We are pleased to hear that you are having a great experience at HGS. We at HGS are always striving towards success and we are glad that you see the value in it as well! We wish you all the best:)
1.0
Jun 17, 2019
Recommend
CEO approval
Business Outlook

Pros

easy to find work location

Cons

poor scheduling for agents, very low pay for industry

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HGS Response
7y
Thanks for your review! Your feedback is valuable to us. I'd love to hear more about your experience to understand how we can make things better here. Please write to me at Talk2us@teamhgs.com.
1.0
Nov 1, 2018
Recommend
CEO approval
Business Outlook

Pros

Plenty of overtime. Formed a few new friendships.

Cons

Unprofessional, favouritism, low-pay, bullying and management won't take action for you.

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HGS Response
7y
"Thank you for the candid feedback. We are sorry to hear that your HGS experience was not the perfect fit for you. We take your feedback seriously and realize that the customer service industry is not for everyone. We wish you well in your future career choice. Please email us at talk2us@teamhgs.com if you would like to discuss your experiences. We look forward to hearing from you."
Viewing 49 - 51 of 56 Reviews

Glassdoor has 5,276 HGS reviews submitted anonymously by HGS employees. Read employee reviews and ratings on Glassdoor to decide if HGS is right for you.