Does HGS pay their employees well?

According to anonymously submitted Glassdoor reviews, HGS employees rate their compensation and benefits as 2.9 out of 5. Find out more about salaries and benefits at HGS. This rating has been stable over the past 12 months.

How satisfied are employees working at HGS?

54% of HGS employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated HGS 3.1 out of 5 for work life balance, 3.2 for culture and values and 3.1 for career opportunities.

What are the top reviewed jobs at HGS?

Customer Service Representative (683) , CRO (312) , Customer Service Representative (CSR) (164) , Team Leader (111) , Process Consultant (77) , Customer Service Advisor (63) , Customer Relationship Officer (60) , Customer Service Associate (59) , Customer Service (58) , Software Engineer (54) , Process Associate (53) , Associate (51) , Senior Process Consultant (47) , Assistant Manager (43) , Brand Advocate (41)

What are the pros of working at HGS according to real employee reviews?

"Good work environment and flexible" ((in 132 reviews)); "Good people and teams mates." ((in 129 reviews)); "Friendly nature good environment better place to work" ((in 126 reviews)); "Good training and very supportive for career development" ((in 109 reviews)); "Good work culture and seniors support" ((in 95 reviews))

What are the cons of working at HGS according to real employee reviews?

"Less salary and poor down" ((in 448 reviews)); "Poor management and will not appreciate hard work" ((in 225 reviews)); "Additionally the pay is low and unlivable but if you are desperate for a job work here" ((in 208 reviews)); "Pros are managers are the worst" ((in 83 reviews)); "Long hours but others everything else is good" ((in 27 reviews))

What are employees saying about HGS layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about HGS layoffs and their outlook for job security at HGS in 2026.

What are the top reviewed HGS locations?

Peoria , El Paso , Saint Louis , Jacksonville , Chicago , Atlanta , Austin , Waterloo , Roswell , New York , Louisville , Dallas , Creve Coeur , Warrenville , Jamaica , Houston , Texas City , San Angelo , Greenfield , Ontario , Tampa , Jersey City , Plainsboro , Princeton , Trenton , Farmington , Kingston , Lisle , Naperville , East Peoria

HGS reviews

3.3

54% would recommend to a friend

(473 total reviews)

Venkatesh Korla

71% approve of CEO

52% positive business outlook

Ratings by category

3.5

Diversity & inclusion

3.2

Culture & values

3.1

Work/Life balance

3.1

Career opportunities

2.9

Senior management

2.9

Compensation and benefits

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

473 reviews

Reviews about "Compensation"

Return to all reviews

3.0

Sep 25, 2014

csr

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Its a comfertable job. As long as you show up and do what your supposed to things go smoothly.

Cons

Pay is really bad. This is customer service. Starts out at 8:50 - 9:00 an hour. The amount of learning and changing rules that happen, its truly just not worht the pay. This job could be a lot better, with better pay. Make it worth it....

3.0

Sep 11, 2014

Team Lead

Team leader

Recommend

CEO approval

Business Outlook

Pros

good place to start career with,open door policy

Cons

salary less than competitors , company focuses on new joiners-associate level or top level-DMs and above. Mid level is neglected most and taken for granted . This is happening for last 2-3 yrs..earlier it was great

3.0

Aug 25, 2014

Claim Process executive looking for a bright future and career oriented life

Assistant claim processing executive

Recommend

CEO approval

Business Outlook

Pros

No Discrimination of gender,culture,colour or religion Payment mode of salary at the correct time,ie no delays in salary payment Targets are achievable and fair Chance to work with one of the best insurance company in US and supporting clients. Encouraging employees to participate in various activities conducted with in and outside the organization by team leads as well as higher management authorities.

Cons

Employee Relations needs to be more relevant and supportive to the employees. Salary hike and the monthly income amount is not up to the mark. Basic qualification needs to be changed from graduation to Post graduation, so that good salary can be provided and in turn it will result in good hike. Even though perks and incentives are provided motivation lacks for the employees to have a good career growth Last but not least allow to use mobile phones on the floor.

Viewing 445 - 447 of 473 Reviews

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csr

Team Lead

Claim Process executive looking for a bright future and career oriented life

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