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      HGS

      Engaged Employer

      HGS reviews

      3.3

      54% would recommend to a friend

      (5,007 total reviews)
      avatar

      Venkatesh Korla

      71% approve of CEO

      52% positive business outlook

      Ratings by demographic groups

      HGS has an employee rating of 3.3 out of 5 stars, based on 5,007 company reviews on Glassdoor which indicates that most employees have a good working experience there. The HGS employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

      Reviews by job title

      5K reviews
      4.0
      Mar 16, 2016

      Amazing place to work!

      Cable repair
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great people to work with, they treat you like you're apart of a family. Great benefits. It might seem scary at first but you will get it no problem. And if you have an issue, your support team will always be there to address any concern.

      Cons

      The customers who call in sometimes call just to fight. You have to have a strong heart. You have to be able to tell customers no and be able to take control of the call without being rude. You have to have more customer service skills rather than technical skills.

      4.0
      Mar 8, 2016

      Great 3rd Party Employer

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Very family oriented company, provides many benefits that most other CMC's do not offer, such as Paid Emergency Days, approved time off above and beyond Vacation/PED entitlements. There are also benefits in the way special circumstances are treated in regards to absence. Pay is competitive in regards to other 3rd party CMC's and the bonus structure(s) for hourly agents are pretty good.

      Cons

      Lower pay than working for a 1st party company. Normal growing pains of working for a 3rd party CMC.

      3.0
      Feb 24, 2016

      Line Trainer

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good environment. Very good location.

      Cons

      Pay is somewhat low for an employee of 6++ years

      Viewing 4852 - 4854 of 5,007 Reviews
      Related searches: HGS jobs | HGS salaries | HGS benefits | HGS interviews
      ReviewsHGS reviews

      Glassdoor has 5,268 HGS reviews submitted anonymously by HGS employees. Read employee reviews and ratings on Glassdoor to decide if HGS is right for you.