Does HGS pay their employees well?

According to anonymously submitted Glassdoor reviews, HGS employees rate their compensation and benefits as 2.9 out of 5. Find out more about salaries and benefits at HGS. This rating has decreased by 1% over the last 12 months.

How satisfied are employees working at HGS?

54% of HGS employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated HGS 3.1 out of 5 for work life balance, 3.2 for culture and values and 3.0 for career opportunities.

What are the top reviewed jobs at HGS?

Customer Service Representative (682) , CRO (312) , Customer Service Representative (CSR) (164) , Team Leader (111) , Process Consultant (77) , Customer Service Advisor (62) , Customer Relationship Officer (60) , Customer Service (58) , Customer Service Associate (58) , Software Engineer (54) , Process Associate (53) , Associate (51) , Senior Process Consultant (47) , Assistant Manager (43) , Brand Advocate (41)

What are the pros of working at HGS according to real employee reviews?

"Good team and work from home" ((in 216 reviews)); "Good people and teams mates." ((in 135 reviews)); "Work environment is good and friendly" ((in 130 reviews)); "very good environment and everything is good" ((in 130 reviews)); "Good training / very short though" ((in 103 reviews))

What are the cons of working at HGS according to real employee reviews?

"Less salary and poor down" ((in 451 reviews)); "Poor management and will not appreciate hard work" ((in 220 reviews)); "Additionally the pay is low and unlivable but if you are desperate for a job work here" ((in 199 reviews)); "Pros are managers are the worst" ((in 85 reviews)); "Long hours but others everything else is good" ((in 27 reviews))

What are employees saying about HGS layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about HGS layoffs and their outlook for job security at HGS in 2026.

What are the top reviewed HGS locations?

Peoria , El Paso , Saint Louis , Jacksonville , Chicago , Atlanta , Austin , Waterloo , Roswell , New York , Louisville , Dallas , Creve Coeur , Warrenville , Jamaica , Houston , Texas City , San Angelo , Greenfield , Ontario , Tampa , Jersey City , Plainsboro , Princeton , Trenton , Farmington , Kingston , Lisle , Naperville , East Peoria

HGS reviews

3.3

54% would recommend to a friend

(5,007 total reviews)

Venkatesh Korla

69% approve of CEO

51% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (5,007 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

HGS has an employee rating of 3.3 out of 5 stars, based on 5,007 company reviews on Glassdoor which indicates that most employees have a good working experience there. The HGS employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

5K reviews

1.0

Apr 10, 2014

Call center so it's awful

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Only good thing about working here is the VGH (voluntary go home) Which you can apply for sometimes.

Cons

Dealing with angry customers, Not being able to use pens, Sitting down all day, No team activities even though you are placed on a team.

5.0

Mar 20, 2014

jump on the chance to work dis company .Execelent.

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

good atmosphare.CEO walks the walk. Great work and life balance.

Cons

in an effort to prevent extra cost being pasts onto the customer time manement.

3.0

Mar 4, 2014

Lacks class!

Senior management

Recommend

CEO approval

Business Outlook

Pros

Decent compensation for middle management upwards Supportive HR and effective recruitment team

Cons

Weekends and off shift hrs working is considered normal and encouraged low end clients who treat HGS as vendor not partner Poor infrastructure for frontline associates and leadership All about cost management..low on investment

Viewing 4939 - 4941 of 5,007 Reviews

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Jobs at HGS

Spanish Bilingual CSR

Spanish Bilingual CSR

Thai (Multi-Lingual) -CSR Representative

HGS

HGS reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

Call center so it's awful

jump on the chance to work dis company .Execelent.

Lacks class!

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