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      HGS

      Engaged Employer

      HGS Customer Service Representative CSR reviews

      3.0

      72% would recommend to a friend

      (155 total reviews)
      avatar

      Venkatesh Korla

      38% approve of CEO

      72% positive business outlook

      Ratings by category

      3.7

      Diversity & inclusion

      3.1

      Compensation and benefits

      2.9

      Work/Life balance

      2.8

      Culture & values

      2.8

      Career opportunities

      2.7

      Senior management

      Customer Service Representative (CSR) employees have rated HGS with 3.0 out of 5 stars, based on 155 company reviews on Glassdoor. This indicates that most Customer Service Representative (CSR) professionals have an average working experience there. HGS is rated 22% below average by Customer Service Representative (CSR) professionals compared to other employers within the Information Technology industry (3.9 stars).

      Ratings by demographic groups

      Reviews by job title

      155 reviews
      1.0
      Dec 26, 2025

      Poor training and worst trainers

      Customer service representative (csr)
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good and hard working back end support

      Cons

      Worst trainers possible. The old trainers were forced to leave and these new trainers doesn't know the know-hows of the job. The hire a designated trainer from a seasoned agent and recorded the sessions of their training and keep playing the same Everytime.

      avatar
      HGS Response
      6mo
      Thank you for your feedback. We’re sorry to hear about your experience and have noted your concerns. Please reach out to Talk2us@teamhgs.com so we can review this further.
      1.0
      Nov 14, 2025

      If you are desperate go for it

      Customer service representative (csr)
      Recommend
      CEO approval
      Business Outlook

      Pros

      They pay health benefits As per HR "Well at least it's above minimum wage"

      Cons

      Forced to sign a contract once a year that says you agree they can fire you without cause. Is that even legal? Made to sign policies that say they do not allow bullying or creating a hostile work environment. That does not extend to the team leads who are supposed to be support. They can be rude, dismissive and try to shame you in the group chat for asking a question without any retribution. Reporting the abuse makes zero difference. The pay is the pay. Whether you've worked there 15 years or started yesterday everyone makes the same. There is no raise based on experience or contribution. There is no xmas bonus.

      avatar
      HGS Response
      8mo
      Thank you for your feedback. We’re sorry to hear your experience at HGS. The issues you mentioned are important, and we will look into them. If you’d like to share details, please email us at Talk2Us@teamhgs.com
      5.0
      Sep 10, 2025

      Great place to work

      Customer service representative (csr)
      Recommend
      CEO approval
      Business Outlook

      Pros

      Work form home/ save your money on the commute to work.

      Cons

      no one high fives you when you do a good job you get the virtual thumbs up

      avatar
      HGS Response
      10mo
      Thank you for your feedback! We’re glad you enjoy working from home and appreciate your positive outlook. Your concers are taken and we’ll share it with our team. If you’d like to share more, please reach us at Talk2us@teamhgs.com.
      Viewing 4 - 6 of 155 Reviews
      Related searches: HGS Customer Service Representative (CSR) jobs | HGS Customer Service Representative (CSR) salaries | HGS benefits | HGS Customer Service Representative (CSR) interviews
      HGS reviewsHGS Customer Service Representative (CSR) reviews

      Glassdoor has 5,272 HGS reviews submitted anonymously by HGS employees. Read employee reviews and ratings on Glassdoor to decide if HGS is right for you.