HGS Customer Service Representative CSR reviews

3.0

72% would recommend to a friend

(155 total reviews)
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Venkatesh Korla

38% approve of CEO

72% positive business outlook

Customer Service Representative (CSR) employees have rated HGS with 3.0 out of 5 stars, based on 155 company reviews on Glassdoor. This indicates that most Customer Service Representative (CSR) professionals have an average working experience there. HGS is rated 22% below average by Customer Service Representative (CSR) professionals compared to other employers within the Information Technology industry (3.9 stars).

Reviews by job title

155 reviews
5.0
Aug 29, 2025
Recommend
CEO approval
Business Outlook

Pros

You're able to actually help people in sometimes dire situations. Training was great and they help you once you start taking live calls.

Cons

I honestly have none to list! If someone felt there was a con to this job, they might be the problem!

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HGS Response
10mo
Thank you for your wonderful feedback. We’re glad you had a great experience with training, support, and helping customers. We appreciate your kind words and encouragement for our teams. If you’d like to share more, please reach us at talk2us@teamhgs.com
4.0
Feb 19, 2025
Recommend
CEO approval
Business Outlook

Pros

Good Salary for the entry position

Cons

Needs to have other programs for L&D

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HGS Response
1y
Thank you for taking the time to share your experience with us. We value and consider all feedback and we'll continue to find ways to improve. Please email us at talk2us@teamhgs.com
1.0
Feb 3, 2025
Recommend
CEO approval
Business Outlook

Pros

Wfm is nice and is the only reason I stayed

Cons

Management is horrible and I don’t recommend

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HGS Response
1y
Thank you for taking the time to share your experience with us. We value and consider all feedback and we'll continue to find ways to improve. Please email us at talk2us@teamhgs.com
Viewing 7 - 9 of 155 Reviews

Glassdoor has 5,272 HGS reviews submitted anonymously by HGS employees. Read employee reviews and ratings on Glassdoor to decide if HGS is right for you.