Skip to contentSkip to footer
      employer cover photo
      employer logo
      employer logo

      HGS

      Engaged Employer

      HGS reviews

      3.3

      54% would recommend to a friend

      (5,011 total reviews)
      avatar

      Venkatesh Korla

      71% approve of CEO

      51% positive business outlook

      Ratings by category

      3.5

      Diversity & inclusion

      3.2

      Culture & values

      3.1

      Work/Life balance

      3.0

      Career opportunities

      2.9

      Senior management

      2.9

      Compensation and benefits

      HGS has an employee rating of 3.3 out of 5 stars, based on 5,011 company reviews on Glassdoor which indicates that most employees have a good working experience there. The HGS employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

      Ratings by demographic groups

      Reviews by job title

      5K reviews
      5.0
      Nov 14, 2021

      All good

      Processing consultant
      Recommend
      CEO approval
      Business Outlook

      Pros

      very good company to start a career with

      Cons

      nothing as management is very good

      avatar
      HGS Response
      4y
      Hi, thank you for your review. We are pleased to hear that you are having a great experience at HGS. We at HGS are always striving towards success and we are glad that you see the value in it as well! We wish you all the best.
      2.0
      Nov 8, 2021

      Work from home

      Customer support representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Paid training. Slightly better than minimum wage pay. Opportunity for advancement.

      Cons

      Shifting priorities. Necessary equipment was often not functional. Inadequate training. Need to deal with verbally abusive customers daily.

      avatar
      HGS Response
      4y
      Thank you for taking the time to write a review. We strive to provide a welcoming and supporting workplace for all our employees where they can increase their skill sets and be promoted from within. However, we do understand that the Call Centre industry is unique and that the job can be challenging at times. Therefore, our hiring process is very transparent and honest to set the job expectations to be very realistic. That being said, your feedback has been heard and will be brought to the appropriate departments. Thanks again and take care.
      2.0
      Oct 31, 2021

      Poor management

      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      .Work from home .Good equipment provided .Good benefits .Plenty of hours for overtime

      Cons

      .HR is really difficult to reach .Poor incentives and little positive feedback .Performance checks are often subjective and difficult to understand .Most days the lines are incredible busy due to shortage of employees, leading to little to no support when needed .Unpaid time off has to be requested way too long in advance, and even so, the request result comes only near the dates requested. Making it difficult to actually plan in advance since it might get rejected. .Unpaid time off also has limitations on how many times you can request it, specially more than 2 days in a row .Weekly schedule very inconsistent. You could be starting different hours on each day on a same week schedule .

      avatar
      HGS Response
      4y
      Thank you for taking the time to share your experience with us. We value and consider all feedback and we'll continue to find ways to improve. Please email us at talk2us@teamhgs.com
      Viewing 637 - 639 of 5,011 Reviews
      Related searches: HGS jobs | HGS salaries | HGS benefits | HGS interviews
      ReviewsHGS reviews

      Glassdoor has 5,272 HGS reviews submitted anonymously by HGS employees. Read employee reviews and ratings on Glassdoor to decide if HGS is right for you.