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      HGS

      Engaged Employer

      HGS reviews

      3.3

      54% would recommend to a friend

      (5,011 total reviews)
      avatar

      Venkatesh Korla

      71% approve of CEO

      51% positive business outlook

      Ratings by category

      3.5

      Diversity & inclusion

      3.2

      Culture & values

      3.1

      Work/Life balance

      3.0

      Career opportunities

      2.9

      Senior management

      2.9

      Compensation and benefits

      HGS has an employee rating of 3.3 out of 5 stars, based on 5,011 company reviews on Glassdoor which indicates that most employees have a good working experience there. The HGS employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

      Ratings by demographic groups

      Reviews by job title

      5K reviews
      3.0
      Dec 19, 2021

      Not a permanent position

      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Easy application process, was hired within a few days. When you need work quick and easy and remote these jobs are for you.

      Cons

      If you're going into this job, just understand you're going into it to be yelled at and threatened by customers and you kinda just have to live with it. Don't let it get to you. Management was MANIC, they pulled all of us into a Zoom room to threaten ALL of our jobs because a few coworkers had been slacking on schedule compliance. In the meanwhile, I had been moved to another manager's team, never told I was moving dept until training day, and then I never saw my actual manager for a one-on-one meeting for MONTHS (the expectation is you meet for once a week) until the day I asked for a meeting so I could quit.

      avatar
      HGS Response
      4y
      Thank you for taking the time to write a review and share your HGS experience. We wish you all the best!
      4.0
      Nov 25, 2021

      Starbucks campaign

      Customer care specialist german
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good team, Good perks Work from home option

      Cons

      Pay, no real progression Laptop are outdated

      avatar
      HGS Response
      4y
      Thank you for taking the time to share your experience with us. We value and consider all feedback and we'll continue to find ways to improve. Please email us at talk2us@teamhgs.com
      3.0
      Nov 15, 2021

      Work from Home Call Centre Agent

      Call centre agent
      Recommend
      CEO approval
      Business Outlook

      Pros

      Work from Home. Some commission on sales. Bidding on shifts means you can structure your work around your life better. Some customers are very nice and appreciative

      Cons

      Some customers are absolutely horrible. Often verbal abuse that you learn to let roll off of you to move on to the next call. The first few months of production there was a steep learning curse. If you can get past that part, you will be fine and now I can say I actually enjoy the job.

      avatar
      HGS Response
      4y
      Hi, thank you for sharing your talents with HGS Canada for 10+ years. It is always nice to hear from our current employees about the positive experiences they have had with us, especially on a platform that generally tends to attract less than flattering reviews. HGS Canada is always striving to develop the members of our team and we want our people to learn and grow together. We wish you success now and always.
      Viewing 634 - 636 of 5,011 Reviews
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      ReviewsHGS reviews

      Glassdoor has 5,272 HGS reviews submitted anonymously by HGS employees. Read employee reviews and ratings on Glassdoor to decide if HGS is right for you.