Is HGS a good company to work for as a Customer Service (CSR)?

Customer Service (CSR) professionals working at HGS have rated their employer with 2.9 out of 5 stars in 830 Glassdoor reviews. This is a lower than average score with the overall rating of HGS employees being 3.3 out of 5 stars. Search open Customer Service (CSR) Jobs at HGS now and start preparing for your job interview by browsing frequently asked Customer Service (CSR) interview questions at HGS .

Does HGS pay Customer Service (CSR) employees well?

Customer Service (CSR) professionals rate their compensation and benefits at HGS with 2.6 out of 5 stars based on 830 anonymously submitted employee reviews. This is 10.9% worse than the company average rating for salary and benefits. Find out more about Customer Service (CSR) salaries at HGS.

How happy are Customer Service (CSR) professionals working at HGS?

47% of Customer Service (CSR) employees at HGS would recommend their employer to a friend. This rating has increased by 17% in the past 12 months. Customer Service (CSR) professionals have also rated HGS with a 2.8 rating for work-life-balance, 3.4 rating for diversity and inclusion, 2.7 rating for culture and values and 2.6 rating for career opportunities.

What are the top reviewed jobs at HGS?

Customer Service Representative (683) , CRO (312) , Customer Service Representative (CSR) (164) , Team Leader (111) , Process Consultant (77) , Customer Service Advisor (63) , Customer Relationship Officer (60) , Customer Service Associate (59) , Customer Service (58) , Software Engineer (54) , Process Associate (53) , Associate (51) , Senior Process Consultant (47) , Assistant Manager (43) , Brand Advocate (41)

What are the pros of working at HGS according to real employee reviews?

"Good work environment and comfortable" ((in 134 reviews)); "VERY GOOD ENVIRONMENT IN THIS COMPANY" ((in 129 reviews)); "if you want exp iin call centre work here... people are great they offer food too lol" ((in 123 reviews)); "Good training and very supportive for career development" ((in 104 reviews)); "Good working environment and encouraging" ((in 101 reviews))

What are the cons of working at HGS according to real employee reviews?

"Salary is very low for my designation and workings hours is too long to in & out" ((in 441 reviews)); "Poor management and will not appreciate hard work" ((in 216 reviews)); "Additionally the pay is low and unlivable but if you are desperate for a job work here" ((in 202 reviews)); "Pros are managers are the worst" ((in 86 reviews)); "Long hours but others everything else is good" ((in 25 reviews))

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HGS

HGS Customer Service (CSR) reviews

2.9

47% would recommend to a friend

(830 total reviews)

Venkatesh Korla

73% approve of CEO

43% positive business outlook

Ratings by category

3.4

Diversity & inclusion

2.8

Work/Life balance

2.7

Culture & values

2.6

Compensation and benefits

2.6

Career opportunities

2.5

Senior management

Customer Service (CSR) employees have rated HGS with 2.9 out of 5 stars, based on 830 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have an average working experience there. HGS is rated 25% below average by Customer Service (CSR) professionals compared to other employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

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Reviews by job title

830 reviews

2.0

Oct 20, 2014

Entry level jobs

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Decent job to learn how to interact with people for someone just entering the workforce.

Cons

Company pays similarly low wages for CSRs who field complaint calls and CSRs who are required to do complex troubleshooting. Few opportunities for actual advancement.

1.0

Aug 6, 2014

Great to work with colleagues, they all share the same understanding and beliefs as I do. Work is very easy.

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Having a great atmosphere to work with, having great colleagues to help you get through your day.

Cons

Upper Management. promotions happen, but not to the people who earn them.

1.0

Jul 27, 2014

Bad training

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Wage for bilingual is good. People were friendly. The incentives are good. (Air miles program) I also met some nice people in my training class.

Cons

Long interview process. Bad Training hours (230pm-1130pm) Training is out of date! Trainer was all over the map jumping from one thing to another and back. Lots of distractions from team leaders who should be working on the floor. They would just randomly walk in the room. Trainer would walk out if room often.

Viewing 814 - 816 of 830 Reviews

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Jobs at HGS

Lead MS D365 HR Functional Consultant

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HGS reviews FAQs

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HGS

HGS Customer Service (CSR) reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Entry level jobs

Great to work with colleagues, they all share the same understanding and beliefs as I do. Work is very easy.

Bad training

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