Is HGS a good company to work for as a Customer Service (CSR)?

Customer Service (CSR) professionals working at HGS have rated their employer with 2.9 out of 5 stars in 830 Glassdoor reviews. This is a lower than average score with the overall rating of HGS employees being 3.3 out of 5 stars. Search open Customer Service (CSR) Jobs at HGS now and start preparing for your job interview by browsing frequently asked Customer Service (CSR) interview questions at HGS .

Does HGS pay Customer Service (CSR) employees well?

Customer Service (CSR) professionals rate their compensation and benefits at HGS with 2.6 out of 5 stars based on 830 anonymously submitted employee reviews. This is 10.9% worse than the company average rating for salary and benefits. Find out more about Customer Service (CSR) salaries at HGS.

How happy are Customer Service (CSR) professionals working at HGS?

47% of Customer Service (CSR) employees at HGS would recommend their employer to a friend. This rating has increased by 17% in the past 12 months. Customer Service (CSR) professionals have also rated HGS with a 2.8 rating for work-life-balance, 3.4 rating for diversity and inclusion, 2.7 rating for culture and values and 2.6 rating for career opportunities.

What are the top reviewed jobs at HGS?

Customer Service Representative (683) , CRO (312) , Customer Service Representative (CSR) (164) , Team Leader (111) , Process Consultant (77) , Customer Service Advisor (63) , Customer Relationship Officer (60) , Customer Service Associate (59) , Customer Service (58) , Software Engineer (54) , Process Associate (53) , Associate (51) , Senior Process Consultant (47) , Assistant Manager (43) , Brand Advocate (41)

What are the pros of working at HGS according to real employee reviews?

"Good work environment and comfortable" ((in 134 reviews)); "VERY GOOD ENVIRONMENT IN THIS COMPANY" ((in 129 reviews)); "if you want exp iin call centre work here... people are great they offer food too lol" ((in 123 reviews)); "Good training and very supportive for career development" ((in 104 reviews)); "Good working environment and encouraging" ((in 101 reviews))

What are the cons of working at HGS according to real employee reviews?

"Salary is very low for my designation and workings hours is too long to in & out" ((in 441 reviews)); "Poor management and will not appreciate hard work" ((in 216 reviews)); "Additionally the pay is low and unlivable but if you are desperate for a job work here" ((in 202 reviews)); "Pros are managers are the worst" ((in 86 reviews)); "Long hours but others everything else is good" ((in 25 reviews))

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HGS

HGS Customer Service (CSR) reviews

2.9

47% would recommend to a friend

(830 total reviews)

Venkatesh Korla

73% approve of CEO

43% positive business outlook

Ratings by category

3.4

Diversity & inclusion

2.8

Work/Life balance

2.7

Culture & values

2.6

Compensation and benefits

2.6

Career opportunities

2.5

Senior management

Customer Service (CSR) employees have rated HGS with 2.9 out of 5 stars, based on 830 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have an average working experience there. HGS is rated 25% below average by Customer Service (CSR) professionals compared to other employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

830 reviews

2.0

Jul 21, 2014

HGS is not a place where you want to work

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Great starting pay. FMLA and Maternity leave. Team Leaders.

Cons

Attendance policy. Coworkers. Cleanliness. Real time is constantly coding attendance information incorrectly

2.0

Jul 16, 2014

good

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

good atmosphere, location and activities

Cons

capture service level, customer satisfaction, wow calls, improving knowledge of handling customers

5.0

Jun 10, 2014

It has been a great experience.

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

I think the leadership at HGS is very good and they listen to you if there is a concern. There is plenty of room for both professional and personal growth at this company.

Cons

I'd say one the biggest challenges of working for this company depends on the client you work for. Due to the hours some clients are open, it can make it hard to spend time with your family.

Viewing 817 - 819 of 830 Reviews

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Jobs at HGS

Lead MS D365 HR Functional Consultant

Karnataka

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Senior / Lead MS D365 F&O Functional Consultant - Finance & SCM

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HGS

HGS Customer Service (CSR) reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

HGS is not a place where you want to work

good

It has been a great experience.

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