HGS reviews

3.3

54% would recommend to a friend

(5,009 total reviews)
avatar

Venkatesh Korla

71% approve of CEO

52% positive business outlook

HGS has an employee rating of 3.3 out of 5 stars, based on 5,009 company reviews on Glassdoor which indicates that most employees have a good working experience there. The HGS employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

5K reviews
1.0
May 27, 2021

Customer service

Recommend
CEO approval
Business Outlook

Pros

Location, job needs, and team management.

Cons

Pay, benefits cost, timely correction. Medical accommodations (brick and mortar).

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HGS Response
5y
Hi, thank you for the review. Our hiring process is very robust, open, and honest to set the job expectations to be very realistic. Having said that, during these uncertain times, we are proud to offer stable full-time, safe, work-from-home positions coupled with excellent health benefits and paid training. We are proud of our industry-leading training that offers our new employees multiple ways to develop, learn, grow, and progress. Our training is second to none and sets our agents up for a life of opportunities with future-proof and transferable skills. Thank you for being a valuable member of team HGS.
1.0
May 20, 2021
Recommend
CEO approval
Business Outlook

Pros

Good hours, holidays off. Metrics easy enough to meet.

Cons

No room to breathe. Will drain you. Providers are rude. Impossible to get help when needed.

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HGS Response
5y
Hi, thank you for sharing your feedback. It is always nice to hear from our former and current employees about the experiences they have had with us. It helps us to improve with valuable feedback. Dealing with all sorts of inquiries across all our different clients can sometimes be challenging, but we are always striving to offer our employees ways to future-proof their careers with life-long transferable skills. Thank you for being part of OneHGS.
5.0
May 17, 2021
Recommend
CEO approval
Business Outlook

Pros

Extensive training Extensive support Diversity Flexible Low turn over rate Fun

Cons

Pay inconvenient privacy policies, like you can't have paper around your desk or a window to look out of. Inconvenient security policies as well, having to keep track of lots of different and ever changing passwords.

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HGS Response
5y
Thank you for taking the time to write a review! They help others understand the good and not-so with companies and roles within the call center industry. We really appreciate former and current employees about the positive experiences they have had with us. As you mention, we are very proud of our inclusivity, which typifies our global organization. We do understand that the Call Centre industry is quite unique, so our interview process and realistic job previews are robust and honest. There is going to be privileged information on your screen therefore your work environment needs to be set up so that information is protected. We are proud of our industry-leading training that offers our new employees multiple ways to develop, learn, grow, and progress. Our training is second to none and sets our agents up for a life of opportunities with future-proof and transferable skills. Thank you for being part of Team HGS.
Viewing 268 - 270 of 5,009 Reviews

Glassdoor has 5,270 HGS reviews submitted anonymously by HGS employees. Read employee reviews and ratings on Glassdoor to decide if HGS is right for you.