Does HGS pay their employees well?

According to anonymously submitted Glassdoor reviews, HGS employees rate their compensation and benefits as 2.9 out of 5. Find out more about salaries and benefits at HGS. This rating has been stable over the past 12 months.

How satisfied are employees working at HGS?

54% of HGS employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated HGS 3.1 out of 5 for work life balance, 3.2 for culture and values and 3.1 for career opportunities.

What are the top reviewed jobs at HGS?

Customer Service Representative (683) , CRO (312) , Customer Service Representative (CSR) (164) , Team Leader (111) , Process Consultant (77) , Customer Service Advisor (62) , Customer Relationship Officer (60) , Customer Service (58) , Customer Service Associate (58) , Software Engineer (54) , Process Associate (53) , Associate (51) , Senior Process Consultant (47) , Assistant Manager (43) , Brand Advocate (41)

What are the pros of working at HGS according to real employee reviews?

"Friendly nature good environment better place to work" ((in 139 reviews)); "Good people are HGS OFFICE" ((in 134 reviews)); "Good work environment and comfortable" ((in 129 reviews)); "Good training and very supportive for career development" ((in 101 reviews)); "Good working environment and encouraging" ((in 96 reviews))

What are the cons of working at HGS according to real employee reviews?

"Salary is very low for my designation and workings hours is too long to in & out" ((in 448 reviews)); "Poor management and will not appreciate hard work" ((in 220 reviews)); "Additionally the pay is low and unlivable but if you are desperate for a job work here" ((in 201 reviews)); "Pros are managers are the worst" ((in 84 reviews)); "Long hours but others everything else is good" ((in 27 reviews))

What are employees saying about HGS layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about HGS layoffs and their outlook for job security at HGS in 2026.

What are the top reviewed HGS locations?

Peoria , El Paso , Saint Louis , Jacksonville , Chicago , Atlanta , Austin , Waterloo , Roswell , New York , Louisville , Dallas , Creve Coeur , Warrenville , Jamaica , Houston , Texas City , San Angelo , Greenfield , Ontario , Tampa , Jersey City , Plainsboro , Princeton , Trenton , Farmington , Kingston , Lisle , Naperville , East Peoria

HGS reviews

3.3

54% would recommend to a friend

(5,009 total reviews)

Venkatesh Korla

71% approve of CEO

52% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (5,009 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

HGS has an employee rating of 3.3 out of 5 stars, based on 5,009 company reviews on Glassdoor which indicates that most employees have a good working experience there. The HGS employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

5K reviews

2.0

May 7, 2021

Amazing but a headache

Hgs customer service advisor

Recommend

CEO approval

Business Outlook

Pros

The. Pay was wonderful I love it

Cons

The trainers was very rude and some did not like to help

HGS Response

5y

Hi, thank you for sharing your feedback. It is always nice to hear from our former and current employees about the experiences they have had with us. It helps us to improve with valuable feedback. Thank you for being part of OneHGS.

3.0

May 7, 2021

Not bad!

Operations manager

Recommend

CEO approval

Business Outlook

Pros

Faced paced, exciting, always learning

Cons

Better pay for the employees

HGS Response

5y

Thank you for taking the time to share your feedback! They help others understand the good and not-so with companies and roles within the call center industry. We really appreciate former and current employees about the positive experiences they have had with us. As you mention, we are very proud of our inclusivity, which typifies our global organization. HGS USA is always striving to offer our employees ways to future-proof their careers with life-long transferable skills. Thank you for being part of OneHGS.

3.0

May 2, 2021

Its okay..

Customer service representative product specialist

Recommend

CEO approval

Business Outlook

Pros

WAH based positions, decent pay, flexibility

Cons

Communication could be better, no positions to move up, has their own cliques.

HGS Response

5y

Hi, thank you for the review. It is always nice to hear from our former and current employees about the experiences they have had with us. We are proud of our industry-leading training that offers our new employees life-long transferrable skills. 90% of our leaders started their career as Customer Service Agent. Thank you for being a valuable member of team HGS.

Viewing 274 - 276 of 5,009 Reviews

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Jobs at HGS

Senior Analyst Global WFM

SAC Planning Consultant

QA Engineer - Automation 1

Karnataka

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HGS

HGS reviews

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Reviews by job title

Amazing but a headache

Not bad!

Its okay..

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