Is HealthPlanOne a good company to work for as a Customer Service (CSR)?

Customer Service (CSR) professionals working at HealthPlanOne have rated their employer with 3.7 out of 5 stars in 24 Glassdoor reviews. This is a higher than average score with the overall rating of HealthPlanOne employees being 3.0 out of 5 stars. Search open Customer Service (CSR) Jobs at HealthPlanOne now and start preparing for your job interview by browsing frequently asked Customer Service (CSR) interview questions at HealthPlanOne .

Does HealthPlanOne pay Customer Service (CSR) employees well?

Customer Service (CSR) professionals rate their compensation and benefits at HealthPlanOne with 3.5 out of 5 stars based on 24 anonymously submitted employee reviews. This is 25.8% better than the company average rating for salary and benefits. Find out more about Customer Service (CSR) salaries and benefits at HealthPlanOne .

What are the top reviewed jobs at HealthPlanOne?

Licensed Insurance Agent (68) , Insurance Agent (44) , Insurance Sales Agent (32) , Licensed Agent (31) , Insurance Broker (23) , Customer Service Representative (21) , Broker (20) , Medicare Sales Agent (17) , Medicare Sales Representative (16) , Sales Supervisor (16) , Licensed Health Agent (12) , Licensed Health Insurance Agent (12) , Sales (12) , Sales Agent (12) , Licensed Medicare Agent (11)

What are the pros of working at HealthPlanOne according to real employee reviews?

"Its Remote and good pay" ((in 44 reviews)); "Flexibility, work from home, and great upper management." ((in 43 reviews)); "Best company ever great training" ((in 35 reviews)); "No Cost Leads and Great Culture" ((in 27 reviews)); "The Human Resource and administrative people are great." ((in 22 reviews))

What are the cons of working at HealthPlanOne according to real employee reviews?

"Low Commission, but guaranteed hourly wage" ((in 25 reviews)); "Most agents are 100% commission so you need to produce or you won't make money." ((in 13 reviews)); "They rarely promote talent from within and choose favorites when hiring for seasonal positions." ((in 11 reviews)); "Daily changes and no communication to update employees to execute change." ((in 8 reviews)); "Extreme favoritism." ((in 8 reviews))

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HealthPlanOne

HealthPlanOne Customer Service (CSR) reviews

3.7

69% would recommend to a friend

(24 total reviews)

Ben Pajak

57% approve of CEO

9% positive business outlook

Ratings by category

4.6

Diversity & inclusion

3.7

Work/Life balance

3.5

Compensation and benefits

3.4

Senior management

3.1

Culture & values

3.1

Career opportunities

Customer Service (CSR) employees have rated HealthPlanOne with 3.7 out of 5 stars, based on 24 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have a good working experience there. HealthPlanOne is rated in line with the average (within 1 standard deviation) by Customer Service (CSR) professionals compared to other employers within the Insurance industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

24 reviews

2.0

Apr 4, 2023

Flexible hours only positive outcome

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Flexible hours, Understanding Operations Manager

Cons

Supervisors poor communication, no knowledge of much, no promotion, no raise in pay (unless you are a licensed health agent)

4.0

Nov 28, 2022

Nice people

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Very nice an friendly good training

Cons

Not so good work hours

1.0

Sep 15, 2022

Run away ! Fast

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

A pay check , wfh

Cons

Micromanage , horrible short training , low pay, expensive benefits

HealthPlanOne Response

Thank you for taking the time to provide feedback about your experience you had working with us at HealthPlanOne. We appreciate your comments and would welcome a more detailed conversation in order to learn how we may improve the experience for others. Please reach out to us at: feedback@hpone.com

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Customer Service Representative (Remote)

United States

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Customer Service Representative (Remote)

Customer Service Representative (Remote)

Customer Service Representative (Remote)

Customer Service Representative (Remote)

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HealthPlanOne

HealthPlanOne Customer Service (CSR) reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Flexible hours only positive outcome

Nice people

Run away ! Fast

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