Is HealthPlanOne a good company to work for as a Customer Service (CSR)?

Customer Service (CSR) professionals working at HealthPlanOne have rated their employer with 3.7 out of 5 stars in 24 Glassdoor reviews. This is a higher than average score with the overall rating of HealthPlanOne employees being 3.0 out of 5 stars. Search open Customer Service (CSR) Jobs at HealthPlanOne now and start preparing for your job interview by browsing frequently asked Customer Service (CSR) interview questions at HealthPlanOne .

Does HealthPlanOne pay Customer Service (CSR) employees well?

Customer Service (CSR) professionals rate their compensation and benefits at HealthPlanOne with 3.5 out of 5 stars based on 24 anonymously submitted employee reviews. This is 25.8% better than the company average rating for salary and benefits. Find out more about Customer Service (CSR) salaries and benefits at HealthPlanOne .

What are the top reviewed jobs at HealthPlanOne?

Licensed Insurance Agent (68) , Insurance Agent (44) , Insurance Sales Agent (32) , Licensed Agent (31) , Insurance Broker (23) , Customer Service Representative (21) , Broker (20) , Medicare Sales Agent (17) , Medicare Sales Representative (16) , Sales Supervisor (16) , Licensed Health Agent (12) , Licensed Health Insurance Agent (12) , Sales (12) , Sales Agent (12) , Licensed Medicare Agent (11)

What are the pros of working at HealthPlanOne according to real employee reviews?

"Its Remote and good pay" ((in 44 reviews)); "Flexibility, work from home, and great upper management." ((in 43 reviews)); "Best company ever great training" ((in 35 reviews)); "No Cost Leads and Great Culture" ((in 27 reviews)); "The Human Resource and administrative people are great." ((in 22 reviews))

What are the cons of working at HealthPlanOne according to real employee reviews?

"Low Commission, but guaranteed hourly wage" ((in 25 reviews)); "Most agents are 100% commission so you need to produce or you won't make money." ((in 13 reviews)); "They rarely promote talent from within and choose favorites when hiring for seasonal positions." ((in 11 reviews)); "Daily changes and no communication to update employees to execute change." ((in 8 reviews)); "Extreme favoritism." ((in 8 reviews))

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HealthPlanOne

HealthPlanOne Customer Service (CSR) reviews

3.7

69% would recommend to a friend

(24 total reviews)

Ben Pajak

57% approve of CEO

9% positive business outlook

Ratings by category

4.6

Diversity & inclusion

3.7

Work/Life balance

3.5

Compensation and benefits

3.4

Senior management

3.1

Culture & values

3.1

Career opportunities

Customer Service (CSR) employees have rated HealthPlanOne with 3.7 out of 5 stars, based on 24 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have a good working experience there. HealthPlanOne is rated in line with the average (within 1 standard deviation) by Customer Service (CSR) professionals compared to other employers within the Insurance industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

24 reviews

5.0

May 5, 2022

Gjhddcjn

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

Easy hire and equipment provided

Cons

Long training no off days

5.0

Apr 14, 2022

Best Company I have Every Worked for

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

They truly care about their employees. They give you the training and tools you need to complete your job to the best of your ability. They care about your opinions and make you feel like your opinion matters.

Cons

I cannot say anything negative about this company.

2.0

Nov 10, 2020

Great company, has room to improve

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Client gifts, competitive awards for meeting daily goals, flexibility work/home balance.

Cons

Poor communication between management and employees. Daily changes and no communication to update employees to execute change. Unprofessionalism from management when stressful situations occur. Different direction given to Licensed Agents and CSR’s, therefore conceiving issues losing prospect interest in the client.

HealthPlanOne Response

We appreciate your feedback of your experience with HPOne, we value your insight and will share this information with our leadership to assist in our continuous improvement efforts.

Viewing 16 - 18 of 24 Reviews

Jobs at HealthPlanOne

Customer Service Representative (Remote)

United States

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Customer Service Representative (Remote)

Customer Service Representative (Remote)

Customer Service Representative (Remote)

Customer Service Representative (Remote)

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HealthPlanOne

HealthPlanOne Customer Service (CSR) reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Gjhddcjn

Best Company I have Every Worked for

Great company, has room to improve

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