Is HealthPlanOne a good company to work for as a Customer Service (CSR)?

Customer Service (CSR) professionals working at HealthPlanOne have rated their employer with 3.7 out of 5 stars in 24 Glassdoor reviews. This is a higher than average score with the overall rating of HealthPlanOne employees being 3.0 out of 5 stars. Search open Customer Service (CSR) Jobs at HealthPlanOne now and start preparing for your job interview by browsing frequently asked Customer Service (CSR) interview questions at HealthPlanOne .

Does HealthPlanOne pay Customer Service (CSR) employees well?

Customer Service (CSR) professionals rate their compensation and benefits at HealthPlanOne with 3.5 out of 5 stars based on 24 anonymously submitted employee reviews. This is 25.8% better than the company average rating for salary and benefits. Find out more about Customer Service (CSR) salaries and benefits at HealthPlanOne .

What are the top reviewed jobs at HealthPlanOne?

Licensed Insurance Agent (68) , Insurance Agent (44) , Insurance Sales Agent (32) , Licensed Agent (31) , Insurance Broker (23) , Customer Service Representative (21) , Broker (20) , Medicare Sales Agent (17) , Medicare Sales Representative (16) , Sales Supervisor (16) , Licensed Health Agent (12) , Licensed Health Insurance Agent (12) , Sales (12) , Sales Agent (12) , Licensed Medicare Agent (11)

What are the pros of working at HealthPlanOne according to real employee reviews?

"Its Remote and good pay" ((in 44 reviews)); "Flexibility, work from home, and great upper management." ((in 43 reviews)); "Best company ever great training" ((in 35 reviews)); "No Cost Leads and Great Culture" ((in 27 reviews)); "The Human Resource and administrative people are great." ((in 22 reviews))

What are the cons of working at HealthPlanOne according to real employee reviews?

"Low Commission, but guaranteed hourly wage" ((in 25 reviews)); "Most agents are 100% commission so you need to produce or you won't make money." ((in 13 reviews)); "They rarely promote talent from within and choose favorites when hiring for seasonal positions." ((in 11 reviews)); "Daily changes and no communication to update employees to execute change." ((in 8 reviews)); "Extreme favoritism." ((in 8 reviews))

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HealthPlanOne

HealthPlanOne Customer Service (CSR) reviews

3.7

69% would recommend to a friend

(24 total reviews)

Ben Pajak

57% approve of CEO

9% positive business outlook

Ratings by category

4.6

Diversity & inclusion

3.7

Work/Life balance

3.5

Compensation and benefits

3.4

Senior management

3.1

Culture & values

3.1

Career opportunities

Customer Service (CSR) employees have rated HealthPlanOne with 3.7 out of 5 stars, based on 24 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have a good working experience there. HealthPlanOne is rated in line with the average (within 1 standard deviation) by Customer Service (CSR) professionals compared to other employers within the Insurance industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

24 reviews

5.0

Dec 13, 2017

Customer Service Rep

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Awesome place to work. Everyone is very friendly and helpful. Very employee oriented company.

Cons

Only seasonal. Would be an awesome place to work full time.

HealthPlanOne Response

Thank you for taking the time to provide us with such a positive review. We are pleased to hear that enjoyed your time with HPOne and hope you will tell your friends about us!

5.0

Jun 27, 2017

CareSync Customer service Representative

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

I love the vibrant positive energy that this company brings to the table, they are willing to support there peers let alone teach to those whom may be struggling with anything particular regarding the job itself. the stress level is soo low which I love even and just happy to be apart of a team let alone a company that cares about there employees

Cons

truth be told I really do not have any cons pertaining to this company, except for being seasonal because people want to keep working full-time as long as they can without having the fear of being let go upon the deadline due to the seasonal position

HealthPlanOne Response

Thank you for taking the time to provide your comments and rating of HPOne. We appreciate your kind words and are thrilled that you are having a positive and rewarding experience. Tell your friends - we love referrals!

1.0

Apr 18, 2016

Place of employment

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Warm work environment and decent pay

Cons

The schedule is very unstable

HealthPlanOne Response

Hello, we do pride ourselves on having a warm work environment. In fact, many employees describe their co-workers as their family, and say that they love to come to work every day. To your point, the schedules can vary due to business needs. Thank you for your feedback.

Viewing 22 - 24 of 24 Reviews

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United States

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Customer Service Representative (Remote)

Customer Service Representative (Remote)

Customer Service Representative (Remote)

Customer Service Representative (Remote)

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HealthPlanOne Customer Service (CSR) reviews

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Customer Service Rep

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