Carrot held out for permanent employment which rarely happens. Lots of politics. They use stack ranking as a reason to lay off. Stack ranking takes points off for any deviation of your schedule of work, whether requested by manager, or approved by managemnet. Most employees kept on are not there because of performance, but who they are friends with in the company. They make a lot promises and do not keep them. Micromanagement in all areas. Bonuses, rules, everything changes from day to day. There is a lack of stabilllity at almost all levels of employment. Each carrier has different rules according to individual contracts. Employees get moved around projects a lot. The only consistency with this company is their inconsistency. They are a churn and burn. They are opening another office for next enrollment period in Phoenix Metro--it will be the same-churn & burn, lack of employee stability, no benefits as outlined on website except for the few permanent employees.Run-dont walk!