HealthPlanOne reviews about "manager"

40% positive business outlook

Reviews by job title

48 reviews
1.0
Apr 23, 2024

Its a joke

Recommend
CEO approval
Business Outlook

Pros

My direct supervisor and their manager were wonderful.

Cons

My old company was recently acquired by HPO. When we were brought on we were told that our metrics wouldn't be watched too closely until June. They lied! Starting in April they started distributing the calls based on buckets & if you were struggling you were screwed. There was really no time to get use to everything and I was given bottom-of-the-barrel leads. I was expected to sell but was placed on OB only and you can't sell a VM. Upper Management (above the sale manager) is very deceiving and blows a lot of smoke. If you aren't a top agent, they could care less about you.

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HealthPlanOne Response
2y
Thank you for sharing your experience with us. We're glad to hear that you had positive interactions with your direct supervisor and their manager. We're sorry to learn about the challenges you faced during the transition period after the company acquisition. Your feedback about the distribution of calls, lead quality, and management deception is noted, and we take it seriously. Improving lead quality and ensuring fair treatment for all employees are some of the highest priorities for us. We appreciate your advice and will work to address these issues to create a better working environment for everyone. If you have any other feedback or suggestions on how we can improve, please email us at feedback@hpone.com. Your insights are invaluable as we strive to make meaningful changes.
1.0
Apr 12, 2024
Recommend
CEO approval
Business Outlook

Pros

Flexible Schedule, nice managers and supervisors.

Cons

Lie about job description say you’re a selling agent and ends up being customer service with no bonus except for during AEP.

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HealthPlanOne Response
2y
Thank you for sharing your feedback with us. We're glad to hear that you appreciate our flexible schedule and the support from our managers and supervisors. We understand your concerns about the alignment between the job description and the actual responsibilities, as well as the lack of bonus opportunities outside of AEP. Your feedback is important to us, and we apologize for any confusion or frustration this may have caused. If you have any further feedback or suggestions on how we can improve, please reach out to us at feedback@hpone.com.
1.0
Aug 30, 2024

Avoid working here!

Recommend
CEO approval
Business Outlook

Pros

Remote, OK hours, Some flexibility.

Cons

All managers , Upper and Lower need to be fired. They have no clue how to manage people. If you read all the reviews, most of the problems are management. If anyone at HPONE can read, fire them all. They are the worst. This place would be great to work at if they hired real talent and actually help agents grow, but that is not on their to do list!. No room to move up. Bad leads, Unrealistic goals, Worst QA ever. They set you up to fail. BEN! I hope you read this!!

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HealthPlanOne Response
1y
Thank you for taking the time to share your experience with HealthPlanOne. We're pleased to hear that you found your schedule flexible. We apologize for any challenges you faced, particularly regarding management. We will review these areas closely, if you have any additional feedback or would like to discuss your experience further, please reach out to us at feedback@hpone.com.
2.0
Dec 9, 2024
Recommend
CEO approval
Business Outlook

Pros

SOME of the managers were great to work with. Pay is decent for a contracted job.

Cons

Did not mention that the job was temporary. There is limited time to take off. Metrics are slightly strict.

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HealthPlanOne Response
1y
Thank you for taking the time to provide feedback about your experience you had working with us at HealthPlanOne. We appreciate your comments and would welcome a more detailed conversation in order to learn how we may improve the experience for others. Please reach out to us at: feedback@hpone.com
1.0
Jun 13, 2024
Recommend
CEO approval
Business Outlook

Pros

You'll be happier when you leave than when you started.

Cons

All levels of management are liars and will not hesitate to throw you under the bus first chance they get. Corporate leadership has increased 400% in the last two years. That's where all the money is going. NOT TO EMPLOYEES. Their objective is to scrape up all the cash and speculate on the market. They practice all forms of corporate abuse towards employees. Favoritism plays a big part. The favorites do the least amount of work and receive raises, promotions and approval to take PTO. The rest of the workers are expected to subsidize the work that the favorites don't have to do. The manager frequently gets too 'handsy' with young employees. He's been doing it for years and upper management just lets him. There's micromanaging and age discrimination that goes on every day. It's a toxic work environment. Run do not walk to the nearest exit.

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HealthPlanOne Response
2y
Thank you for sharing your honest feedback about your experience. We appreciate you bringing these concerns to our attention, and we take them very seriously. We deeply regret that you have experienced issues with management integrity, corporate leadership changes, and concerns about inappropriate behavior during your time with us. This is not reflective of the values we strive to uphold at HealthPlanOne. Your feedback will be reviewed internally, and we are committed to addressing these issues swiftly and effectively. Your input is crucial in helping us continually improve our workplace culture and ensure a respectful environment for all employees. If you have any additional details about the incident, or feedback you would like to share, please reach out to our Chief HR Officer, Jennifer Fox at jfox@hpone.com. We are here to listen and take the appropriate action to make meaningful improvements.
1.0
May 24, 2024
Recommend
CEO approval
Business Outlook

Pros

Literally nothing good can be said about this place.

Cons

Ensurem was sold to HPOne. We onboarded without a pay structure. 3 week " training " from agents that only sold PDPs. One Trainer told us he didnt know what the 48 hour rule was .... ( should be all you need to hear ) I was in training 4 days before I left and they held my license 92 days. If you somehow went to the floor with them it's 6 month hold. Never authorized contracts and they sent them on their own. Most unprofessional bait and switch shop I have ever seen in 5 years of Medicare. Outdated quoting technology. No sunfire. No Marx. This place is in a word a joke. Going from making 150 a policy at 20 an hour to 55 a policy at 17 an hour. What an oppurtunity. If you love managers in corn rows asking you to show your hands in virtual meetings and EXTREME micromanagement you have found the right place.

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HealthPlanOne Response
2y
Thank you for sharing your feedback with us. We appreciate your honesty, although we're truly sorry to hear about your experience. Your concerns about the onboarding process and training are valid, and we apologize for any confusion or frustration this may have caused. We take your feedback seriously and will review our training procedures to ensure they are comprehensive and effective for all agents. Your input on management and technology is valuable, and we're committed to making improvements where necessary. If you have any additional feedback or details you'd like to share, please feel free to reach out to us at feedback@hpone.com. Your insights help us identify areas for growth and improvement within our organization.
3.0
Jun 14, 2024
Recommend
CEO approval
Business Outlook

Pros

Good working environment Decent pay

Cons

Unprofessional managers No room to really advance

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HealthPlanOne Response
2y
We appreciate you for taking the time to share your thoughts about your experience with HealthPlanOne. We're glad to hear that overall, you found it to be a good job and appreciated the positive aspects such as the good working environment and decent pay. We understand your concerns about managers and the opportunities for advancement. Your feedback is important to us as we strive to improve our management practices and continue to create more opportunities for career growth. If you have any additional feedback or suggestions, please reach out to us at feedback@hpone.com.
1.0
Nov 16, 2024

Not what they say

Recommend
CEO approval
Business Outlook

Pros

W2 plus commission Weekends off

Cons

Managers are unorganized. They were not prepared for open enrollment which cost agents money Leads used to be first come first serve, now supervisors select who gets leads which takes away money and promotes favoritism.

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HealthPlanOne Response
1y
Thank you for taking the time to provide feedback about your experience you had working with us at HealthPlanOne. We appreciate your comments and would welcome a more detailed conversation in order to learn how we may improve the experience for others. Please reach out to us at: feedback@hpone.com
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