Healthfirst reviews

3.4

56% would recommend to a friend

(1,097 total reviews)

Pat Wang

68% approve of CEO

49% positive business outlook

Healthfirst has an employee rating of 3.4 out of 5 stars, based on 1,097 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Healthfirst employee rating is in line with the average (within 1 standard deviation) for employers within the Insurance industry (3.6 stars).

Reviews by job title

1K reviews
1.0
Sep 24, 2023

Be Wary

Recommend
CEO approval
Business Outlook

Pros

Quarterly incentives are good if you perform well. You do get all your PTO for the year up front but need to manage it. Benefits are great. Decent pay but could be better, especially in this economy.

Cons

Micromanaging, lack of leadership support, no real opportunities to grow. You get caching for every and anything which is extremely demoralizing. There is an expectation of perfection which is unrealistic. No matter how well you perform through the year if you get a write up at all, you will not get a raise. You can be an excellent employee with high quarterly bonuses, and it will not make a difference. QA is horrendous. You can have the best call but if you miss one word of the required verbiage, you will fail. 98 is the passing score for QA. Make sure to start your documentation on the call r else you will lose points even if you are trying to focus on the member's concern. It is all about numbers for this company. It is quantity over quality. Training is an unorganized joke and not nearly long enough to learn all the lines of business that are needed.

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Healthfirst Response
2y
Thank you for the review. We want your experience as a Healthfirst Trailblazer to be a positive one and are sorry to hear that’s not the case. If you haven’t already done so, please reach out to your manager or Human Resources Business Partner to discuss your concerns.
2.0
Jun 21, 2019

Highly Toxic, Political Environment

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Good benefits, generous PTO accrual and carryover, great 401(k) match, pay is competitive for a non-profit health insurer

Cons

Honestly hate coming here every day but I need a paycheck. Healthfirst has some amazing, dedicated, highly intelligent people, who are passionate about the mission and members. The biggest issue here is LEADERSHIP at the highest levels of the organization, or the lack there of it. Orders and directives are issued on high from Mount Olympus with a lack of clarity or direction. (Think: I want XYZ to happen! Go make it happen and get it down tomorrow!) If a lower level employee (or as leaders more commonly refer to them as – Resources – because this place really is a post-apocalyptic dystopian nightmare) tries to surface concerns or explain processes, they are quickly dismissed. Worse yet there’s a terrible case of opposite day – direction you may given one day will do a complete 180 the next, leaving you to question your sanity. But you’re not crazy, the people leading your department are woefully out of touch and have no understanding of how to get things done in the 21 century. Fairly sure the last time one of the VPs in my department rolled up his sleeves to understand how basic processes and technology work was during the Nixon administration (enough said). So, there’s no hope for guidance, just constant berating for not having a crystal ball to understand the SVPs ‘vision,’ which changes daily. Then, when you’re totally on the ropes and utterly demoralized, you’re docked for a lack of ‘vision’ or ‘creativity.’ Healthfirst used to be an amazing place to work with great colleagues and great environment to not only learn and grow professionally, but to also feel like you were contributing to something bigger. However, with all the toxic, political non-sense, it’s hard to keep sight of that.

1.0
Sep 12, 2015
Recommend
CEO approval
Business Outlook

Pros

Plenty of Microwaves. Other than that nothing really. I get to the point NO BS. The people who had given a good review about this place are the people who brown-nose all the time. Let's be real. THAT'S the UGLY TRUTH!

Cons

Tooooooo much micromanagement they track your time every time you get up from your cubicle chair. "WARNING" people steal from this place HR have their cherries picked already the hire the most unprofessional people ever, these people steal our food that we store in the fridge and valued items that we leave on our desk. My car key had been stolen and now I can't leave anything in my car we have to watch our backs 24/7. I can't believe what this place is becoming. We don't get paid well for the job we do.

Viewing 28 - 30 of 1,097 Reviews

Glassdoor has 1,178 Healthfirst reviews submitted anonymously by Healthfirst employees. Read employee reviews and ratings on Glassdoor to decide if Healthfirst is right for you.