Does Heart + Paw pay their employees well?

According to anonymously submitted Glassdoor reviews, Heart + Paw employees rate their compensation and benefits as 3.6 out of 5. Find out more about salaries and benefits at Heart + Paw. This rating has improved by 12% over the last 12 months.

How satisfied are employees working at Heart + Paw?

46% of Heart + Paw employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Heart + Paw 3.5 out of 5 for work life balance, 2.7 for culture and values and 3.1 for career opportunities.

What are the top reviewed jobs at Heart + Paw?

Center Director (6) , Care Coordinator (4) , Center Worker (3) , Front Desk Receptionist (3) , Veterinary Assistant (3) , Pet Stylist (2) , Veterinarian (2) , Veterinary Technician (2)

What are the pros of working at Heart + Paw according to real employee reviews?

"Good Pay and Good Hours" ((in 6 reviews)); "Benefits are great for the most part." ((in 5 reviews)); "Benefits are okay, coworkers are great for the most part, veterinary care is decent" ((in 4 reviews)); "Flexibility with hours/scheduling, good PTO/vacation time, mostly wonderful team members, opportunities for growth (only if you are a good worker)" ((in 4 reviews))

What are the cons of working at Heart + Paw according to real employee reviews?

"Poor management to employee communication." ((in 5 reviews)); "I’m not sure if it was just the doctor at my clinic or heart and paw in general but when there was an opportunity to promote a good employee from within to the clinical manager position she was led on and made to believe that would be her job but she was not told that the whole time the doctor had interviewed outside people and hired someone else instead." ((in 4 reviews)); "Poor leadership" ((in 4 reviews))

What are employees saying about Heart + Paw layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Heart + Paw layoffs and their outlook for job security at Heart + Paw in 2026.

What are the top reviewed Heart + Paw locations?

Philadelphia , Hagerstown , Cherry Hill , Marlton , Warren , King of Prussia , Pittsburgh , Baltimore , Glenn Dale , Phila

Heart + Paw reviews

3.0

46% would recommend to a friend

(63 total reviews)

David Lasus

55% approve of CEO

41% positive business outlook

Ratings by category

3.6

Compensation and benefits

3.5

Work/Life balance

3.1

Diversity & inclusion

3.1

Career opportunities

2.7

Culture & values

2.5

Senior management

Heart + Paw has an employee rating of 3.0 out of 5 stars, based on 63 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Heart + Paw employee rating is in line with the average (within 1 standard deviation) for employers within the Personal Consumer Services industry (3.4 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

63 reviews

5.0

May 5, 2021

Promising Future

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Heart and Paw is truly reinventing the pet care experience. Our team members care deeply about animals and each other.

Cons

We are a start-up so it is normal to have some of the challenges that we have. The company is working hard to standardize processes across all business models, and they are passionate about creating a positive culture. Feedback is always welcomed and taken seriously.

Heart + Paw Response

4y

We appreciate you leaving us a review! We are happy to hear that you are enjoying building bonds with your Heart + Paw family members. Team members like you are a vital part of what makes Heart + Paw a great place to work. Thank you for contributing to the efforts in creating a positive culture!

1.0

Apr 14, 2021

Dogs Treated Better than Staff

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

None that I can think of.

Cons

Concept is not viable -- Pet Care "reimagined" was intended to refer to a one-stop hub for pet's needs: vet care, grooming, day-care, boarding and retail offerings. Turns out boarding and day-care aren't needed with pet-parents largely at home. Retail (what little there is) can't possibly compete with Chewy and Amazon. Mostly, though, staff doesn't stay b/c the private equity backers keep no one happy -- and that has caused great difficulty for the vet care and grooming business lines to grow.

Heart + Paw Response

4y

We appreciate you taking the time to share your feedback with us. We are always open to hearing team members' ideas on how we can improve our services and policies. We look to our team members to provide open and honest feedback. Thank you for sharing your feedback and we'll use it to help improve our organization and provide the best possible environment for our team.

5.0

Mar 11, 2021

Freedom and a Voice in the Veterinary Field

Associate veterinarian

Recommend

CEO approval

Business Outlook

Pros

The management really listens and seems to care Freedom to practice the quality care you want Great benefits

Cons

Every other Saturday schedule Newer company so still figuring out some of the details

Heart + Paw Response

4y

Thank you for the review! Heart + Paw prides itself on creating an environment of open communication and growth. We know that a good work-life balance is important. We encourage all of our team members to take time off when they need it, and try and be as accommodating in scheduling as we can while still ensuring our patients have access to the care they need. Thank you for being part of the Heart + Paw family!

Viewing 55 - 57 of 63 Reviews

Jobs at Heart + Paw

Veterinary Receptionist

Dog Daycare Specialist

Veterinary Receptionist

Veterinary Receptionist

Doggy Daycare + Boarding

Heart + Paw

Heart + Paw reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Promising Future

Dogs Treated Better than Staff

Freedom and a Voice in the Veterinary Field

Jobs at Heart + Paw

Heart + Paw reviews FAQs

Want the inside scoop on your own company?

Bowls

Followed companies

Job searches

Heart + Paw reviews FAQs

Jobs at Heart + Paw