Does Heart + Paw pay their employees well?

According to anonymously submitted Glassdoor reviews, Heart + Paw employees rate their compensation and benefits as 3.6 out of 5. Find out more about salaries and benefits at Heart + Paw. This rating has improved by 12% over the last 12 months.

How satisfied are employees working at Heart + Paw?

46% of Heart + Paw employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Heart + Paw 3.5 out of 5 for work life balance, 2.7 for culture and values and 3.1 for career opportunities.

What are the top reviewed jobs at Heart + Paw?

Center Director (6) , Care Coordinator (4) , Center Worker (3) , Front Desk Receptionist (3) , Veterinary Assistant (3) , Pet Stylist (2) , Veterinarian (2) , Veterinary Technician (2)

What are the pros of working at Heart + Paw according to real employee reviews?

"Good Pay and Good Hours" ((in 6 reviews)); "Benefits are great for the most part." ((in 5 reviews)); "Benefits are okay, coworkers are great for the most part, veterinary care is decent" ((in 4 reviews)); "Flexibility with hours/scheduling, good PTO/vacation time, mostly wonderful team members, opportunities for growth (only if you are a good worker)" ((in 4 reviews))

What are the cons of working at Heart + Paw according to real employee reviews?

"Poor management to employee communication." ((in 5 reviews)); "I’m not sure if it was just the doctor at my clinic or heart and paw in general but when there was an opportunity to promote a good employee from within to the clinical manager position she was led on and made to believe that would be her job but she was not told that the whole time the doctor had interviewed outside people and hired someone else instead." ((in 4 reviews)); "Poor leadership" ((in 4 reviews))

What are employees saying about Heart + Paw layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Heart + Paw layoffs and their outlook for job security at Heart + Paw in 2026.

What are the top reviewed Heart + Paw locations?

Philadelphia , Hagerstown , Cherry Hill , Marlton , Warren , King of Prussia , Pittsburgh , Baltimore , Glenn Dale , Phila

Heart + Paw reviews

3.0

46% would recommend to a friend

(63 total reviews)

David Lasus

55% approve of CEO

41% positive business outlook

Ratings by category

3.6

Compensation and benefits

3.5

Work/Life balance

3.1

Diversity & inclusion

3.1

Career opportunities

2.7

Culture & values

2.5

Senior management

Heart + Paw has an employee rating of 3.0 out of 5 stars, based on 63 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Heart + Paw employee rating is in line with the average (within 1 standard deviation) for employers within the Personal Consumer Services industry (3.4 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

63 reviews

1.0

Apr 14, 2021

Dogs Treated Better than Staff

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

None that I can think of.

Cons

Concept is not viable -- Pet Care "reimagined" was intended to refer to a one-stop hub for pet's needs: vet care, grooming, day-care, boarding and retail offerings. Turns out boarding and day-care aren't needed with pet-parents largely at home. Retail (what little there is) can't possibly compete with Chewy and Amazon. Mostly, though, staff doesn't stay b/c the private equity backers keep no one happy -- and that has caused great difficulty for the vet care and grooming business lines to grow.

Heart + Paw Response

4y

We appreciate you taking the time to share your feedback with us. We are always open to hearing team members' ideas on how we can improve our services and policies. We look to our team members to provide open and honest feedback. Thank you for sharing your feedback and we'll use it to help improve our organization and provide the best possible environment for our team.

1.0

Mar 1, 2021

Mismanaged Mess

Center worker

Recommend

CEO approval

Business Outlook

Pros

Free pet care for your pet (up to 1200/up to two pets). Really good Vets, they really care and are great!

Cons

They pretend to listen to their employees, but never actually take action. Retention is horrible, people keep leaving. We lost almost all the original founders of the company, the CFO and many others in less then a year. Employees are screaming for help and no one listens. The issue is from the top down- the careless culture trickles down to the point everyone just leaves- if you speak up you are deemed a complainer. No one feels appreciated and they have done some things that are rather shady. The headquarters team is not diverse at all!

Heart + Paw Response

4y

We appreciate you taking the time to leave a review. It is great to hear you enjoyed building bonds with the veterinarians. Through your dedication and hard work, our facilities provide excellent care to our pets and pet parents. We respect and value every member of our team. It saddens us to hear you felt you did not receive the level of support from management we strive to provide. We ask that you share these concerns directly with Human Resources so they may be heard and addressed. Thank you for bringing your concerns to our attention so that we can make improvements.

1.0

Feb 8, 2021

Poor Leaders

Center worker

Recommend

CEO approval

Business Outlook

Pros

2 prevention plans Now 401k match Good health insurance

Cons

-2 prevention plans (taxed like crazy and would be better to just give a flat discount. -Poor leadership- most will never admit when wrong -Micromanagement at its finest - Constant lay off (say it was mutual every time) -Worst operation implementation team. They never seem to think anything all the way through

Viewing 4 - 6 of 63 Reviews

Jobs at Heart + Paw

Dog Daycare Specialist

Dog Boarding Specialist

Veterinary Receptionist

Veterinary Receptionist

Heart + Paw

Heart + Paw reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Dogs Treated Better than Staff

Mismanaged Mess

Poor Leaders

Jobs at Heart + Paw

Heart + Paw reviews FAQs

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