Heart + Paw reviews

3.0

46% would recommend to a friend

(63 total reviews)
avatar

David Lasus

55% approve of CEO

41% positive business outlook

Heart + Paw has an employee rating of 3.0 out of 5 stars, based on 63 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Heart + Paw employee rating is in line with the average (within 1 standard deviation) for employers within the Personal Consumer Services industry (3.4 stars).

Reviews by job title

63 reviews
2.0
Jun 12, 2023

Going downhill fast

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Great coworkers, wonderful veterinary care

Cons

Not what it used to be. Micromanagement at every level. Preach transparency but reaching out to higher-ups is met with a "why are you bothering me" response. More concerned with optics and appearing PC than actually taking care of their people or supporting DEI initiatives. If you're not a veterinarian you're treated like an absolute idiot. No room for growth or advancement.

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Heart + Paw Response
3y
We appreciate you taking the time to share your feedback and concerns with us. It saddens us to hear you felt you did not receive the level of support from management we strive to provide. We respect and value every member of our team. We ask that anyone with similar concerns should reach out to Human Resources so those concerns can be heard and addressed. Thank you for bringing your concerns to our attention so that we can make improvements.
1.0
Mar 18, 2025

Horrible, hypocritical, manipulative

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

I have nothing negative to say about the veterinary care provided. Otherwise, very tough to say anything nice.

Cons

People are treated as if they are completely disposable. Senior leadership with the exception of the founder, who has now semi-retired, is manipulative, narcissistic, hypocritical, and cruel. Your mental health does not matter here, you are not valued for your contributions. Promotions are given to management's favorites and shockingly overlaps with being a young attractive woman... never saw anyone else promoted. Leadership will try to deny this and they will respond here and say they're sorry I feel this way... they're not. You can speak up while you're there and it will be ignored. Even contractors and vendors recognize how incredibly culty and toxic the culture is. Run as far and as fast as you can before your mental health is destroyed by a company that claims to have been founded to provide a better life for veterinary professionals.

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Heart + Paw Response
1y
We appreciate you taking the time to share your feedback and concerns with us. We respect and value every member of our team, so we are disappointed to hear you feel you did not receive the support from management we work to provide. We encourage you and anyone with similar concerns to reach out to Human Resources so those concerns can be addressed. Your hard work and dedication is greatly appreciated. Thank you bringing your passion for pets to our team.
2.0
Apr 12, 2023

Not worth the headache

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Flexible schedule. Decent pay. Pet care.

Cons

Increasingly focused on profit over care. Chronically understaffed. All the bad kind of -isms wrapped up in one ugly "family." Healthcare offered is too expensive. They clearly aim to hire and promote those that are unqualified and ill-equipped because they're easily moldable to do the bidding of the higher ups and cost less. They're not forthcoming to clients about what is really being done with their pets and by whom. Sub par veterinarians. The better ones leave.

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Heart + Paw Response
3y
Thank you for sharing your feedback. We understand that offering an unparalleled level of service to our pets and pet parents can sometimes result in a stressful work environment. Our priority is to ensure that our team members have the support to help them through those circumstances. It is disappointing to learn that your experience fell short of your expectations. Thank you for your dedication to pet care and we wish you all the best.
Viewing 7 - 9 of 63 Reviews

Glassdoor has 65 Heart + Paw reviews submitted anonymously by Heart + Paw employees. Read employee reviews and ratings on Glassdoor to decide if Heart + Paw is right for you.