Pros
It is very fast paced so you will learn a lot The insurance is good and paid for by the company There is a popcorn machine
Cons
* At least one email has been sent asking employees to fill surveys out even asking them not be done at Helion so they don't come from the same IP's I'll start with a few things I've overheard from management starting with -A manager calling out an 8am to 5pm employee for leaving between 5 and 5:05 3 days in a row because "he must have been getting ready to leave before 5" -Don't think of your shift as 8 to 5 you are salary -Come to our "ticket closing parties" which is their "awesome" word for work overtime for free to close tickets -We would rather keep the desktop department under staffed than over staffed. The turnover in desktop is very very high. So you average having 25 tickets in your queue and are expected to reach out to the client on each one every day. you are also expected to take at least 13 inbound calls per day. Everything is based off of statistics, calls answered, hours billed ,and call handle ratio. Pretty standard but as with any metric based system it can and is abused with volume taking the spotlight over quality. Being under staffed its hard to game plan your day. Even if you take 15 calls before lunch so you can work on your queue tickets after lunch if a lot of calls come in you have to take the calls. So its inherently chaotic. Two or so years back the project team quit all seasoned experienced guys and instead of replacing them with similarly experienced people desktop now has to fill the role. While they don't tell you that you have to do these projects it is very inferred that it is tied to any possible promotion. You see a pattern here its consistently stay later and do more with less