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Helion Automotive Technologies

Engaged Employer

Helion Automotive Technologies reviews

2.9

45% would recommend to a friend

(84 total reviews)
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Erik S. Nachbahr

58% approve of CEO

42% positive business outlook

Helion Automotive Technologies has an employee rating of 2.9 out of 5 stars, based on 84 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Helion Automotive Technologies employee rating is 25% below average for employers within the Information Technology industry (3.9 stars).

Reviews by job title

84 reviews
1.0
Oct 2, 2014
Recommend
CEO approval
Business Outlook

Pros

It is very fast paced so you will learn a lot The insurance is good and paid for by the company There is a popcorn machine

Cons

* At least one email has been sent asking employees to fill surveys out even asking them not be done at Helion so they don't come from the same IP's I'll start with a few things I've overheard from management starting with -A manager calling out an 8am to 5pm employee for leaving between 5 and 5:05 3 days in a row because "he must have been getting ready to leave before 5" -Don't think of your shift as 8 to 5 you are salary -Come to our "ticket closing parties" which is their "awesome" word for work overtime for free to close tickets -We would rather keep the desktop department under staffed than over staffed. The turnover in desktop is very very high. So you average having 25 tickets in your queue and are expected to reach out to the client on each one every day. you are also expected to take at least 13 inbound calls per day. Everything is based off of statistics, calls answered, hours billed ,and call handle ratio. Pretty standard but as with any metric based system it can and is abused with volume taking the spotlight over quality. Being under staffed its hard to game plan your day. Even if you take 15 calls before lunch so you can work on your queue tickets after lunch if a lot of calls come in you have to take the calls. So its inherently chaotic. Two or so years back the project team quit all seasoned experienced guys and instead of replacing them with similarly experienced people desktop now has to fill the role. While they don't tell you that you have to do these projects it is very inferred that it is tied to any possible promotion. You see a pattern here its consistently stay later and do more with less

5.0
Sep 30, 2014
Recommend
CEO approval
Business Outlook

Pros

The company promotes communication between departments, which is completely different than my previous job. There is a ton of opportunity to learn and grow; you just need to put the time in. I have yet to find any co workers that are not ready to help and they are great to work with. The company is growing and improving and I see that as a good thing especially for me. After reading some reviews on here it seems like there are some that aren’t willing to put the work in. I can tell you from personal experience that Helion is unlike other technology companies in a positive way. If you do not like to work, I do not recommend coming here.

Cons

It's a very fast paced environment. Tons of work to do. (But It’s technology)

5.0
Sep 4, 2014
Recommend
CEO approval
Business Outlook

Pros

Let me just be honest. I am writing this because I have seen what others have said, and I am proud to say I work at Helion. I am surrounded by awesome co-workers who really know how to make you feel like part of the team and will stop what they are doing to help you get better. 4 years at college didn't teach me nearly the amount that I learned in my first 6 months. There are no restrictions to what I can work on and learn. I've also gotten the opportunity to travel over the country from New York to California on the company dime. It's not mandatory, but its there if you want it. I've gone to Ravens games and sat in Helion's owner's seats. The owner has even taken me out on his boat with him and some other employees on a working day! I've worked another IT job and at that one my manager didn't know how to defrag a hard drive. That is not the case here. The Managers and Leads all work with me on a day-in-day-out basis. I have even worked on troubleshooting with the owner and my boss's boss guiding me through the steps. They typically stop whatever it is that they are doing and help out everyone they can. I won't lie...the work is a grind. Some days the calls never stop coming in. But unlike my other job, there is not a person on the team that doesn't pull their weight. If they don't, they either learn to get better or they aren't there for long. The company is growing like wildfires too. In this year, I have seen several people (myself included) earn promotions. One of my co-workers was even promoted to our advanced team called Systems. I have also seen new faces added to the team and we have a new office in Dallas, TX. The biggest pro though is something that I have never experienced before. We are asked to work late sometimes (not told), but our boss goes out and buys burritos for us...and then stays with us until we close down for the night. We are never asked to stay and kick in extra unless they are right there with us. I have never worked for anyone that stays in the thick of things with his employees like that.

Cons

My boss is hard, but who's boss isn't really. He demands a lot from us and he is a pretty imposing person when he is fired up cause he's a big guy. I've asked other employees about him to just get a feel for him, and the ones that have been with him the longest all tell me that he is like that because it used to be terrible before he was in charge. I cannot complain about the results though. Like I said, everyone pulls their weight. It would be great if we always weren't sprinting pace. They are hiring more, but haven't kept up with the growth.

Viewing 79 - 81 of 84 Reviews

Glassdoor has 85 Helion Automotive Technologies reviews submitted anonymously by Helion Automotive Technologies employees. Read employee reviews and ratings on Glassdoor to decide if Helion Automotive Technologies is right for you.