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Helping Hands Family

Engaged Employer

Helping Hands Family reviews

2.8

33% would recommend to a friend

(122 total reviews)
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Clenn Frost

Not enough data to show CEO approval

32% positive business outlook

Helping Hands Family has an employee rating of 2.8 out of 5 stars, based on 122 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Helping Hands Family employee rating is in line with the average (within 1 standard deviation) for employers within the Healthcare industry (3.4 stars).

Reviews by job title

122 reviews
4.0
Jan 16, 2024
Recommend
CEO approval
Business Outlook

Pros

At Helping Hands family, they have a program called dedicated hours. This program allows you to continue working at your same rate when you client cancels. You are given the opportunity to do sub sessions, take IOA data, or create materials per client's needs. BCBA's are always supportive and are quick to provide support if it's necessary. BCBA's will also advocate for tech's needs, as well client's needs. You get paid for mileage and drive time.

Cons

PTO is hard to accumulate, Benefits are expensive and not the best.

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Helping Hands Family Response
2y
We appreciate your feedback. We take pride in maintaining a positive clinic environment and are so happy to hear how supported you are by the BCBA Supervisors. We are actively reviewing our PTO policy to ensure it meets the needs of our team and in most cases are increasing PTO accruals to account for sick time, vacation, holidays, and similar needs.
3.0
Sep 20, 2023
Recommend
CEO approval
Business Outlook

Pros

*Opportunities to grow once a master's degree in obtained (Fellowship) *Great co-workers / most BCBA's always willing to help each other out *The kiddos are awesome

Cons

*Lack of empathy from management *No scheduled breaks even after 8+ hour work days (sometimes given 15 minute breaks which is not even enough to heat up ones food) *Company client coverage policy

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Helping Hands Family Response
2y
We are happy that you feel supported by our Lehigh Valley BCBA’s. For any concerns about burnout or your schedule, please reach out to your Clinical Director, as we prioritize the mental health and work-life balance of all our team members. Additionally, our new cohorts benefit from two to three weeks of content-focused training led by our ABA Training Team. Following this, they shadow experienced technicians in the clinic, gaining hands-on experience with clients.
2.0
Dec 6, 2024
Recommend
CEO approval
Business Outlook

Pros

Staff is supportive (NOT the BCBAs) there is always an RBT who is willing to assist and help. They pay for your certification. It's a good starting point. The environment is often fun.

Cons

The pay doesn't equal to everything you do. Even with their "rise program" you still do not make more than 20.00 an hour as the highest level, while other clinics are starting people off at 20.00 plus (a few of THEIR clinics start people at a higher rate as well, which is incredibly unfair to people who have been at other locations for 2+ years). After you hit your highest level, there's no room for increase anymore but yearly. The bcbas are barely in the clinic. They barely pay attention when they are and the programs are never kept up with. Some programs are in the intervention phase for MONTHS when clients are scoring 100% on that skill. Programs are no longer her updated. The same targets remain for months even though they are beyond mastered. LBS' are doing the majority of the supervision and aren't familiar with the clients like the bcbas are. There's little to no support when new clients start now. The HR department is an utter joke and oversteps boundaries. The ceo does not take care of the staff as he claims to. The mental health days you have to plan In advance and lose pay for are a joke. There are ZERO health protocols in place, that are actually followed, when a child is sick. 100 degree temps are accepted to keep in clinic because it's not above 100. Then staff gets sick and we are forced to take pto, making it very hard to build it up. There are rarely breaks offered because sessions are back to back. There is no scheduled time to do session notes, and you often have a client that mouths or engages in behaviors. You're told to do then at the last 15 minutes of your session but it's generally not safe to not be watching and engaging with your client so you're stuck doing them at home. You can bill for them, but who wants to bring work home for the level of pay they give you. In my opinion, they really need to stop saying "take care of the clients, take care of the staff, and the rest will take care of itself" because they stopped caring about both and just the $$$$$

Viewing 4 - 6 of 122 Reviews

Glassdoor has 124 Helping Hands Family reviews submitted anonymously by Helping Hands Family employees. Read employee reviews and ratings on Glassdoor to decide if Helping Hands Family is right for you.