Is Humana a good company to work for as a Customer Service?

Customer Service professionals working at Humana have rated their employer with 4.3 out of 5 stars in 22 Glassdoor reviews. This is a higher than average score with the overall rating of Humana employees being 3.6 out of 5 stars. Search open Customer Service Jobs at Humana now and start preparing for your job interview by browsing frequently asked Customer Service interview questions at Humana .

Does Humana pay Customer Service employees well?

Customer Service professionals rate their compensation and benefits at Humana with 3.8 out of 5 stars based on 22 anonymously submitted employee reviews. This is 2.7% better than the company average rating for salary and benefits. Find out more about Customer Service salaries at Humana.

How happy are Customer Service professionals working at Humana?

87% of Customer Service employees at Humana would recommend their employer to a friend. This rating has decreased by 11% in the past 12 months. Customer Service professionals have also rated Humana with a 4.2 rating for work-life-balance, 4.5 rating for diversity and inclusion, 4.4 rating for culture and values and 4.5 rating for career opportunities.

What are the top reviewed jobs at Humana?

Customer Service Representative (211) , Analyst (85) , Project Manager (85) , Care Manager (83) , Consultant (82) , RN Case Manager (78) , Manager (73) , Pharmacy Technician (72) , Director (70) , Sales Representative (69) , Dms Sales Agent (64) , Registered Nurse (64) , Sales Associate (57) , RN Care Manager (56) , Grievance and Appeals Specialist (53)

What are the pros of working at Humana according to real employee reviews?

"Great benefits and very professional" ((in 864 reviews)); "It can be a tedious job with tons of time on the road but the pay is good." ((in 553 reviews)); "Work from home was good" ((in 474 reviews)); "Good work life balance which is great" ((in 290 reviews)); "The flexibility and people are great!" ((in 265 reviews))

What are the cons of working at Humana according to real employee reviews?

"Disorganized and poor leadership" ((in 149 reviews)); "HR or hiring managers don't provide feedback after a rejection" ((in 139 reviews)); "Frequent layoffs and changes in regards to productivity aspects." ((in 123 reviews)); "Poor training will be the only con." ((in 103 reviews)); "Middle management is self absorbed and upper management is blind to this fact." ((in 101 reviews))

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Humana

Humana Customer Service reviews

4.3

87% would recommend to a friend

(22 total reviews)

Jim Rechtin

Not enough data to show CEO approval

24% positive business outlook

Ratings by category

4.5

Diversity & inclusion

4.5

Career opportunities

4.4

Culture & values

4.4

Senior management

4.2

Work/Life balance

3.8

Compensation and benefits

Customer Service employees have rated Humana with 4.3 out of 5 stars, based on 22 company reviews on Glassdoor. This indicates that most Customer Service professionals have an excellent working experience there. Humana is rated 25% above average by Customer Service professionals compared to other employers within the Healthcare industry (3.4 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

22 reviews

2.0

Mar 27, 2017

Short term job

Customer service

Recommend

CEO approval

Business Outlook

Pros

Entry level short term training

Cons

Very demanding performance driven company people are expendable

2.0

Sep 20, 2013

the moral at Humana is low. Managers and sups do not care about their employees.

Customer service

Recommend

CEO approval

Business Outlook

Pros

There really are not any good reasons to work for Humana. I have a new job that pays more and the atmosphere is much better.

Cons

The call center has a high turnover rate, therefore, the customer service representatives have to take more calls, which burns you out. Also, they keep adding more work and don't want to give you a raise.

1.0

Aug 20, 2013

My experience at Humana Veterans was stressful.

Customer service

Recommend

CEO approval

Business Outlook

Pros

The pros at Humana were the benefits, hours and pay.

Cons

The cons of working at Humana Veterans was the constant fear of always feeling I was about to be fired.

Viewing 19 - 21 of 22 Reviews

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Jobs at Humana

Seasonal - Underwriting Representative

Provider Engagement Professional - Network Development and Relations-Dental

Grievances and Appeals Representative

Accounts Receivable/Accounts Payable Processor

Telephonic Behavioral Health Care Manager

Humana reviews FAQs

Humana reviews Humana Customer Service reviews

Humana

Humana Customer Service reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Short term job

the moral at Humana is low. Managers and sups do not care about their employees.

My experience at Humana Veterans was stressful.

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