Is Humana a good company to work for as a Customer Service?

Customer Service professionals working at Humana have rated their employer with 4.3 out of 5 stars in 22 Glassdoor reviews. This is a higher than average score with the overall rating of Humana employees being 3.6 out of 5 stars. Search open Customer Service Jobs at Humana now and start preparing for your job interview by browsing frequently asked Customer Service interview questions at Humana .

Does Humana pay Customer Service employees well?

Customer Service professionals rate their compensation and benefits at Humana with 3.8 out of 5 stars based on 22 anonymously submitted employee reviews. This is 2.7% better than the company average rating for salary and benefits. Find out more about Customer Service salaries at Humana.

How happy are Customer Service professionals working at Humana?

87% of Customer Service employees at Humana would recommend their employer to a friend. This rating has decreased by 11% in the past 12 months. Customer Service professionals have also rated Humana with a 4.2 rating for work-life-balance, 4.5 rating for diversity and inclusion, 4.4 rating for culture and values and 4.5 rating for career opportunities.

What are the top reviewed jobs at Humana?

Customer Service Representative (211) , Analyst (85) , Project Manager (85) , Care Manager (83) , Consultant (82) , RN Case Manager (78) , Manager (73) , Pharmacy Technician (72) , Director (71) , Sales Representative (69) , Dms Sales Agent (64) , Registered Nurse (64) , Sales Associate (57) , RN Care Manager (56) , Grievance and Appeals Specialist (53)

What are the pros of working at Humana according to real employee reviews?

"Great benefits and very professional" ((in 864 reviews)); "It can be a tedious job with tons of time on the road but the pay is good." ((in 553 reviews)); "Work from home was good" ((in 474 reviews)); "Good work life balance which is great" ((in 290 reviews)); "The flexibility and people are great!" ((in 265 reviews))

What are the cons of working at Humana according to real employee reviews?

"Disorganized and poor leadership" ((in 149 reviews)); "HR or hiring managers don't provide feedback after a rejection" ((in 139 reviews)); "Frequent layoffs and changes in regards to productivity aspects." ((in 123 reviews)); "Poor training will be the only con." ((in 103 reviews)); "Middle management is self absorbed and upper management is blind to this fact." ((in 101 reviews))

Skip to content Skip to footer

Notifications

Humana

Humana Customer Service reviews

4.3

87% would recommend to a friend

(22 total reviews)

Jim Rechtin

Not enough data to show CEO approval

24% positive business outlook

Ratings by category

4.5

Diversity & inclusion

4.5

Career opportunities

4.4

Culture & values

4.4

Senior management

4.2

Work/Life balance

3.8

Compensation and benefits

Customer Service employees have rated Humana with 4.3 out of 5 stars, based on 22 company reviews on Glassdoor. This indicates that most Customer Service professionals have an excellent working experience there. Humana is rated 25% above average by Customer Service professionals compared to other employers within the Healthcare industry (3.4 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

22 reviews

4.0

Feb 21, 2018

Good Place To Work

Customer service

Recommend

CEO approval

Business Outlook

Pros

Great benefits, and good pay.

Cons

Communication and advancement of women.

5.0

Oct 26, 2017

calls. customer service

Customer service

Recommend

CEO approval

Business Outlook

Pros

working from home work in my pj’s dedicate time for work rather than im not Contributing to my household. Worked all my life , now I cant and its driving me crazy cabin fever baaaad

Cons

I have Humana Insurance probably for the last 5 years Nothing but good!

1.0

Apr 1, 2017

The WORSE corporate company i have ever worked

Customer service

Recommend

CEO approval

Business Outlook

Pros

The benefits are ok.. not the best considering its an insurance company, i've seen better.

Cons

None of the management wanted to take escalated calls while witnessing them all laughing and joking around while employees waited to be assisted. Also, the training was TERRIBLE. I was in my position for 10 months and still had not reached my full potential because of their tactics. I dreaded going into my department truth be told. Also, front line leaders dont even know the guidelines as they have never been on the phones and cant even take escalated calls. also, if you get on one of the team leads bad side, they will go out of their way to put your position at risk... the way humana operates you would have thought the team lead was the supervisor..

Viewing 16 - 18 of 22 Reviews

Top companies for "Compensation and Benefits" near you

Kaiser Permanente

4.2★Compensation & Benefits

Elevance Health

3.6★Compensation & Benefits

The Cigna Group

3.5★Compensation & Benefits

Northside Hospital

4.0★Compensation & Benefits

Jobs at Humana

Seasonal - Underwriting Representative

Accounts Receivable/Accounts Payable Processor

Engagement Marketing Lead

Humana reviews FAQs

Humana reviews Humana Customer Service reviews

Humana

Humana Customer Service reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Good Place To Work

calls. customer service

The WORSE corporate company i have ever worked

Top companies for "Compensation and Benefits" near you

Jobs at Humana

Humana reviews FAQs

Want the inside scoop on your own company?

Bowls

Followed companies

Job searches

Top companies for "Compensation and Benefits" near you

Humana reviews FAQs

Jobs at Humana