Is Humana a good company to work for as a Customer Service (CSR)?

Customer Service (CSR) professionals working at Humana have rated their employer with 3.3 out of 5 stars in 254 Glassdoor reviews. This is a lower than average score with the overall rating of Humana employees being 3.6 out of 5 stars. Search open Customer Service (CSR) Jobs at Humana now and start preparing for your job interview by browsing frequently asked Customer Service (CSR) interview questions at Humana .

Does Humana pay Customer Service (CSR) employees well?

Customer Service (CSR) professionals rate their compensation and benefits at Humana with 3.5 out of 5 stars based on 254 anonymously submitted employee reviews. This is 5.6% worse than the company average rating for salary and benefits. Find out more about Customer Service (CSR) salaries at Humana.

How happy are Customer Service (CSR) professionals working at Humana?

38% of Customer Service (CSR) employees at Humana would recommend their employer to a friend. This rating has decreased by 18% in the past 12 months. Customer Service (CSR) professionals have also rated Humana with a 2.9 rating for work-life-balance, 3.3 rating for diversity and inclusion, 2.7 rating for culture and values and 3.1 rating for career opportunities.

What are the top reviewed jobs at Humana?

Customer Service Representative (211) , Analyst (85) , Project Manager (85) , Care Manager (83) , Consultant (82) , RN Case Manager (78) , Manager (73) , Pharmacy Technician (72) , Director (70) , Sales Representative (69) , Dms Sales Agent (64) , Registered Nurse (64) , Sales Associate (57) , RN Care Manager (56) , Grievance and Appeals Specialist (53)

What are the pros of working at Humana according to real employee reviews?

"Great benefits and very professional" ((in 867 reviews)); "It can be a tedious job with tons of time on the road but the pay is good." ((in 542 reviews)); "The ability to work from home is a great plus" ((in 486 reviews)); "Good work life balance which is great" ((in 297 reviews)); "Great people and job flexibility" ((in 266 reviews))

What are the cons of working at Humana according to real employee reviews?

"Disorganized and poor leadership" ((in 150 reviews)); "HR or hiring managers don't provide feedback after a rejection" ((in 140 reviews)); "Frequent layoffs and changes in regards to productivity aspects." ((in 131 reviews)); "call) with 20 hours weekly yet we get NO HOURS & NO TRAINING!! Why did they hire us exactly??" ((in 99 reviews)); "Middle management is self absorbed and upper management is blind to this fact." ((in 96 reviews))

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Humana

Humana Customer Service (CSR) reviews

3.3

38% would recommend to a friend

(254 total reviews)

Jim Rechtin

64% approve of CEO

46% positive business outlook

Ratings by category

3.5

Compensation and benefits

3.3

Diversity & inclusion

3.1

Senior management

3.1

Career opportunities

2.9

Work/Life balance

2.7

Culture & values

Customer Service (CSR) employees have rated Humana with 3.3 out of 5 stars, based on 254 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have a good working experience there. Humana is rated in line with the average (within 1 standard deviation) by Customer Service (CSR) professionals compared to other employers within the Healthcare industry (3.4 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

254 reviews

2.0

Aug 11, 2015

Customer Service Rep

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

The hours were wonderful. I worked from 8 to 4:30. I enjoyed both the customers and the people I worked with.

Cons

Humana expects the rep to handle far too many tasks. The management is poor at best. They need more guidance.

3.0

Jul 1, 2015

Rigid and veiled

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Pay was ok, Benefits and perks were pretty great. If you luck out and are assigned to a 'specialized' team (like pharma, ASO or home-office) you are instantly under a lot less stress as the call volume goes way down, you're either dealing with people who do the same thing you do or are dealing with people that have amazing benefits.

Cons

Their HR policies are insufferably rigid. They lose amazing talent all the time thanks to rigid attendance policies and no empathy. Employ/train someone for a couple weeks, they do something HR doesn't like and they aren't warned twice. Out the door and an awkward conversation piece for future interviews.

4.0

May 14, 2015

Hate the job love the company

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Humana is a great company to work for the benefits are ok and the pro is ok

Cons

To move any higher up you have to know someone

Viewing 235 - 237 of 254 Reviews

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Humana Customer Service (CSR) reviews

Ratings by category

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Reviews by job title

Customer Service Rep

Rigid and veiled

Hate the job love the company

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