Is Humana a good company to work for as a Customer Service (CSR)?

Customer Service (CSR) professionals working at Humana have rated their employer with 3.3 out of 5 stars in 254 Glassdoor reviews. This is a lower than average score with the overall rating of Humana employees being 3.6 out of 5 stars. Search open Customer Service (CSR) Jobs at Humana now and start preparing for your job interview by browsing frequently asked Customer Service (CSR) interview questions at Humana .

Does Humana pay Customer Service (CSR) employees well?

Customer Service (CSR) professionals rate their compensation and benefits at Humana with 3.5 out of 5 stars based on 254 anonymously submitted employee reviews. This is 5.6% worse than the company average rating for salary and benefits. Find out more about Customer Service (CSR) salaries at Humana.

How happy are Customer Service (CSR) professionals working at Humana?

38% of Customer Service (CSR) employees at Humana would recommend their employer to a friend. This rating has decreased by 18% in the past 12 months. Customer Service (CSR) professionals have also rated Humana with a 2.9 rating for work-life-balance, 3.3 rating for diversity and inclusion, 2.7 rating for culture and values and 3.1 rating for career opportunities.

What are the top reviewed jobs at Humana?

Customer Service Representative (211) , Analyst (85) , Project Manager (85) , Care Manager (83) , Consultant (82) , RN Case Manager (78) , Manager (73) , Pharmacy Technician (72) , Director (70) , Sales Representative (69) , Dms Sales Agent (64) , Registered Nurse (64) , Sales Associate (57) , RN Care Manager (56) , Grievance and Appeals Specialist (53)

What are the pros of working at Humana according to real employee reviews?

"Great benefits and very professional" ((in 867 reviews)); "It can be a tedious job with tons of time on the road but the pay is good." ((in 542 reviews)); "The ability to work from home is a great plus" ((in 486 reviews)); "Good work life balance which is great" ((in 297 reviews)); "Great people and job flexibility" ((in 266 reviews))

What are the cons of working at Humana according to real employee reviews?

"Disorganized and poor leadership" ((in 150 reviews)); "HR or hiring managers don't provide feedback after a rejection" ((in 140 reviews)); "Frequent layoffs and changes in regards to productivity aspects." ((in 131 reviews)); "call) with 20 hours weekly yet we get NO HOURS & NO TRAINING!! Why did they hire us exactly??" ((in 99 reviews)); "Middle management is self absorbed and upper management is blind to this fact." ((in 96 reviews))

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Humana

Humana Customer Service (CSR) reviews

3.3

38% would recommend to a friend

(254 total reviews)

Jim Rechtin

64% approve of CEO

46% positive business outlook

Ratings by category

3.5

Compensation and benefits

3.3

Diversity & inclusion

3.1

Senior management

3.1

Career opportunities

2.9

Work/Life balance

2.7

Culture & values

Customer Service (CSR) employees have rated Humana with 3.3 out of 5 stars, based on 254 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have a good working experience there. Humana is rated in line with the average (within 1 standard deviation) by Customer Service (CSR) professionals compared to other employers within the Healthcare industry (3.4 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

254 reviews

1.0

May 4, 2015

bad management

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Pay is not that bad

Cons

Managers are horrible and unorganized

2.0

Dec 27, 2014

Doesn't appreciate all associates

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Work at home opportunities Tuition reimbursement 401k matching

Cons

Appallingly terrible medical benefits Out-of-touch Senior Management Great disparity/favoritism shown between departments and locations (i.e. bonus-earning opportunities given to some dept's but not others, etc.) Meager raises for hourly associates Doesn't believe in boosting morale or rewarding non-management associates for a job well done Permanent hiring freeze in some departments which leads to short-staffing and overworked/underpaid associates Does not offer floating holidays nor close on Christmas Eve or day after Christmas

4.0

Dec 10, 2014

Worst place ever

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

There is no pro to this position

Cons

All lies get out why you can your a number

Viewing 238 - 240 of 254 Reviews

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Humana

Humana Customer Service (CSR) reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

bad management

Doesn't appreciate all associates

Worst place ever

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