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      IHG Hotels and Resorts

      Engaged Employer

      IHG Hotels and Resorts reviews

      3.9

      70% would recommend to a friend

      (4,862 total reviews)
      avatar

      Elie Maalouf

      76% approve of CEO

      64% positive business outlook

      Ratings by category

      4.0

      Diversity & inclusion

      3.7

      Culture & values

      3.7

      Work/Life balance

      3.7

      Career opportunities

      3.6

      Compensation and benefits

      3.4

      Senior management

      IHG Hotels and Resorts has an employee rating of 3.9 out of 5 stars, based on 4,862 company reviews on Glassdoor which indicates that most employees have a good working experience there. The IHG Hotels and Resorts employee rating is in line with the average (within 1 standard deviation) for employers within the Hotels & Travel Accommodation industry (3.6 stars).

      Ratings by demographic groups

      Reviews by job title

      5K reviews
      2.0
      May 31, 2015

      Program Manager

      Program manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      No matter which team you work for, there will most likely be free food at least twice a week. You will gain a lot of weight working here especially because work life balance is awesome since the work is minimum and productivity of teams are low.

      Cons

      Company only values employees from a certain demography. There is a lot of favoritism in all teams. People are handed promotions outside of annual reviews and promotions are pre-determined without consideration to performance. There are quite a few org changes typically involving favorite employees without consideration to the projects at hand and their impacts. Management does not really care for employees. Most town halls are a waste of time as senior leadership team cannot even name their important projects. The work life balance is awesome because there are lot more people and less work. Most projects are managed poorly and no one has control over what is going on in any project. When projects do not succeed, all excess employees hired will be let go and the favorites will remain and the cycle starts. There is no true innovation happening at this place. Most reviews for IHG are positive because they are from front desk employees at hotels. Sales/Marketing/Technology teams who work at corporate do not have good benefits and have to go through heavy politics every day.

      avatar
      IHG Hotels and Resorts Response
      10y
      Hello Thanks for taking the time to feedback to us. I was sorry to read that you felt that promotions were handled unfairly at IHG. Our promotion and merit processes are designed to be awarded on performance. We also have a strict calibration process for them, where scores are cross-referenced by multiple reviewers, across various departments. This is in place to ensure impartiality and fairness – so I’m surprised that you found that this wasn’t the case in your experience. I’ll certainly pass this feedback on to our Compensation and Benefits team. Regards Chris The Employer Brand Team
      2.0
      Oct 27, 2009

      Pros & Cons for IHG

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Most depts at IHG have a flexible supportive work schedule. Summer hours offer a 1/2 day off each week by working 4 10 hour days. In good years, the bonus program is wonderful, in bad years it doesn't exist. The office space at Ravinia is very nice with a shuttle to Perimeter and Marta.

      Cons

      As a foreign owned company, it can be hard to get big decisions made to keep the company nimble. It is a very conservative company. New managers aren't trained to be good managers and incompetence is allowed to continue. It is tough to move among departments and up the ladder. Office politics and "clicks" can cause roadblocks in getting work done which is disappointing.

      5.0
      Aug 21, 2019

      Great culture with a leadership team committed to people and driving great business results!

      Global director
      Recommend
      CEO approval
      Business Outlook

      Pros

      Clear business strategy; IHG Board and Executive Committee committed and invested in employee development and engagement; great people/ culture; exciting to work for a truly global organization; ambitious company with innovative projects underway and in the pipeline

      Cons

      With a lot of priorities, important to effectively manage personal balance; and ensure clarity around ways of working and decision rights.

      Viewing 7 - 9 of 4,862 Reviews
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      ReviewsIHG Hotels and Resorts reviews

      Glassdoor has 5,782 IHG Hotels and Resorts reviews submitted anonymously by IHG Hotels and Resorts employees. Read employee reviews and ratings on Glassdoor to decide if IHG Hotels and Resorts is right for you.