Instructure L1 Technical Support Engineer reviews

Feels like everything is always in Freefall. Scheduling and shift bids were a joke, the platform of Canvas itself had so many issues working with other schools API's that many times we just had to apologize to the user and say "call your school". No transparency. If you're not a supervisor or higher (or friends with one), you have no idea whats going on. Suddenly everything is going to change. Then it wont for 6 months. Then it will change out of nowhere and with so many bugs. Employees who shine are not recognized. I saw it with myself and with at least 7 other employees. They are not recognized for their work, they are not compensated well enough, they are overlooked for promotions. This is because they would rather have those good workers, in their current position, because they perform so well. They will hire and promote from the outside when upper management has been telling employees they will be the next to be promoted for years.

While the rest of the company is seeing massive growth. the support department is beginning to stagnate. The Workload and expectation of the average agent increases increment by increment. "Scope" of support grows with little change to pay. And process changes are made every few weeks almost. Expectations on what is needed to advance change with the mood of management. Whether it be attitude, work ethic, or if you're "teachers pet". It's difficult to see where you stand amongst your peers as some are given "special projects" from management while others are passed up without a note. Favoritism is rampant and has been for years.