Instructure reviews

The L1 Technical Representative position is nowhere near a good position to work in. About 1/4th of the work you'll do has nothing to do with the 'tech' responsibilities you are familiar with in other tech support positions. You'll tell students and instructors they have the wrong number more times than you'll actually deal with a real troubleshooting case. You may wonder what the position responsibilities are, though don't count on getting any real idea of the responsibilities. They tell you you'll be doing technical support, though 1/3rd to half of the work you do every day is receptionist services for 5 of the nations largest colleges. After about 3 months you may learn the strengths and weaknesses of the product. Many times will be spent explaining to instructors why there is a ridiculously simple bug or why the product is missing simple features. In the year and 5 months that I worked in the position I had 4 different supervisors none of which, except the last one I had actually had a real idea of how to take the reigns of the position and be a true leader. Three of them were figureheads who were promoted simply because they were there and not because they were qualified. After constant efforts spanning many months to discuss my thoughts with the supervisors I saw very little effort on the supervisors part to help the position become any more organized, though this was also sometimes due to restrictions from their supervisors. When you become stressed because of the responsibilities of the positions the first thing they will tell you is that you need a vacation, as if the vacation is the fix to the real problem. In the L1 Tech position you are told to put up with so much nonsense after so long you may become chronically depressed due to the nonsense(stress) of the position. I myself became overwhelmed and saw other folks become incredibly disorganized due to the lack of organization of the responsibilities of the position.

No 401k matching Going through growing pains Dealing with some technical debt, but the company gives us the freedom to fix it I can't think of a lot of other cons. It's a great place to work.