Is Instructure a good company to work for as a Technical Support Engineer?

Technical Support Engineer professionals working at Instructure have rated their employer with 3.2 out of 5 stars in 36 Glassdoor reviews. This is a lower than average score with the overall rating of Instructure employees being 3.3 out of 5 stars. Search open Technical Support Engineer Jobs at Instructure now and start preparing for your job interview by browsing frequently asked Technical Support Engineer interview questions at Instructure .

Does Instructure pay Technical Support Engineer employees well?

Technical Support Engineer professionals rate their compensation and benefits at Instructure with 3.1 out of 5 stars based on 36 anonymously submitted employee reviews. This is 6.2% worse than the company average rating for salary and benefits. Find out more about Technical Support Engineer salaries at Instructure.

What are the top reviewed jobs at Instructure?

Software Engineer (45) , Technical Support Engineer (36) , L1 Support Engineer (27) , Customer Success Manager (23) , L1 Technical Support Engineer (18) , Sales (18) , Senior Software Engineer (17) , Regional Director (16) , Account Executive (13) , Marketing (10) , Product Manager (10) , Account Development Manager (9) , Director (9) , Sales Development Representative (SDR) (9) , Regional Sales Director (8)

What are the pros of working at Instructure according to real employee reviews?

"The company has great benefits and is great for remote work." ((in 116 reviews)); "Great culture and very friendly" ((in 96 reviews)); "Great team and merch!" ((in 27 reviews)); "Pay is good." ((in 25 reviews)); "Good coworkers" ((in 24 reviews))

What are the cons of working at Instructure according to real employee reviews?

"Bad management, made up reasons for termination" ((in 34 reviews)); "Poor leadership and mixed directions given" ((in 32 reviews)); "Major layoffs after TB purchase." ((in 15 reviews)); "Upper management is aggressive about numbers and tight statistics" ((in 14 reviews)); "In the year and 5 months that I worked in the position I had 4 different supervisors none of which, except the last one I had actually had a real idea of how to take the reigns of the position and be a true leader." ((in 10 reviews))

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Instructure

Instructure Technical Support Engineer reviews

3.2

13% would recommend to a friend

(36 total reviews)

Steve Daly

10% approve of CEO

5% positive business outlook

Ratings by category

3.3

Culture & values

3.2

Senior management

3.1

Diversity & inclusion

3.1

Compensation and benefits

2.8

Work/Life balance

2.2

Career opportunities

Technical Support Engineer employees have rated Instructure with 3.2 out of 5 stars, based on 36 company reviews on Glassdoor. This indicates that most Technical Support Engineer professionals have a good working experience there. Instructure is rated in line with the average (within 1 standard deviation) by Technical Support Engineer professionals compared to other employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

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Reviews by job title

36 reviews

5.0

May 3, 2023

Great place to work

Technical support engineer

Recommend

CEO approval

Business Outlook

Pros

Great team and merch! And the tech they send you is top notch

Cons

Low salary they started me off at $16 an hour and this went up to $17 an hour after 3 months

5.0

Dec 13, 2022

Cool

Technical support engineer

Recommend

CEO approval

Business Outlook

Pros

Working from home is awesome.

Cons

Lack of people talking constructively.

3.0

Dec 3, 2022

Good culture but almost no salary increase without moving to different positions.

Technical support engineer

Recommend

CEO approval

Business Outlook

Pros

Good culture and good work environment.

Cons

Tedious work and sometimes dealing with the end users can be difficult.

Viewing 10 - 12 of 36 Reviews

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Instructure

Instructure Technical Support Engineer reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Great place to work

Cool

Good culture but almost no salary increase without moving to different positions.

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