Is LanguageLine Solutions a good company to work for as a Phone Interpreter?

Phone Interpreter professionals working at LanguageLine Solutions have rated their employer with 4.0 out of 5 stars in 54 Glassdoor reviews. This is a higher than average score with the overall rating of LanguageLine Solutions employees being 2.9 out of 5 stars. Search open Phone Interpreter Jobs at LanguageLine Solutions now and start preparing for your job interview by browsing frequently asked Phone Interpreter interview questions at LanguageLine Solutions .

Does LanguageLine Solutions pay Phone Interpreter employees well?

Phone Interpreter professionals rate their compensation and benefits at LanguageLine Solutions with 2.1 out of 5 stars based on 54 anonymously submitted employee reviews. This is 9.1% worse than the company average rating for salary and benefits. Find out more about Phone Interpreter salaries at LanguageLine Solutions.

What are the top reviewed jobs at LanguageLine Solutions?

Interpreter (887) , Spanish Interpreter (248) , Interpreter/Translator (246) , Medical Interpreter (180) , Intérprete Bilingüe (119) , Over The Phone Interpreter (60) , Mandarin Interpreter (38) , Spanish Medical Interpreter (37) , Vietnamese Interpreter (23) , Project Manager (22) , All-call Interpreter (20) , Translator (19) , Arabic Interpreter (16) , Freelance Interpreter (14) , French Interpreter (13)

What are the pros of working at LanguageLine Solutions according to real employee reviews?

"Work from home and flexible" ((in 519 reviews)); "The training is good and complete." ((in 141 reviews)); "Flexible hours and really feel you are doing something good to assist people." ((in 60 reviews)); "Feels great to help people and the only satisfaction you get is when see people happy by the help they get." ((in 37 reviews)); "rewarding job (you get to help people and usually they're very appreciative)" ((in 21 reviews))

What are the cons of working at LanguageLine Solutions according to real employee reviews?

"The pay is low and employees no longer have a "water cooler" portal to share their views and opinions." ((in 362 reviews)); "No benefits / 401k and all" ((in 158 reviews)); "The salary was low but it was just a few hours so I though it would be a pretty light endeavor." ((in 91 reviews)); "No pay for time off." ((in 33 reviews)); "No pay raise after the initial raise" ((in 32 reviews))

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LanguageLine Solutions

LanguageLine Solutions Phone Interpreter reviews

4.0

28% would recommend to a friend

(54 total reviews)

Simon Yoxon-Grant

Not enough data to show CEO approval

35% positive business outlook

Ratings by category

4.0

Diversity & inclusion

3.0

Work/Life balance

2.4

Career opportunities

2.2

Senior management

2.1

Culture & values

2.1

Compensation and benefits

Phone Interpreter employees have rated LanguageLine Solutions with 4.0 out of 5 stars, based on 54 company reviews on Glassdoor. This indicates that most Phone Interpreter professionals have a good working experience there. LanguageLine Solutions is rated in line with the average (within 1 standard deviation) by Phone Interpreter professionals compared to other employers within the Telecommunications industry (3.6 stars).

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Reviews by job title

54 reviews

3.0

Oct 17, 2024

Low pay, intense hours, often poor treatment by clients. Good flexibility, though.

Over the phone interpreter

Recommend

CEO approval

Business Outlook

Pros

Remote work, flexible hours, decent training. Can be rewarding work if you stick it out.

Cons

Pay is quite low for the field, but as LLS outsources to Latin American countries, they take advantage of the conversion rate and get away with it. The work is quite exhausting, often dealing with back-to-back calls, intense and fast interpreting with complex vocabulary, and rude clients. The worst part, however, is the horrid app through which you receive calls: it doesn't work half the time, constantly presents errors, and tends to have terrible audio quality, which of course affects the quality of the interpretation.

LanguageLine Solutions Response

Thank you for sharing your review. As you were employed by one of our partners, we encourage you to reach out to them directly for support and share your feedback.

4.0

Apr 24, 2024

Great Training, But High Workload & Not as High of a Salary

Over the phone interpreter

Recommend

CEO approval

Business Outlook

Pros

- Open to part-time arrangements. - Ability to work fully remotely. - Comprehensive and thorough training. If you're relatively new to interpreting and are looking for a fast-paced environment with the ability to work from home and a high level of autonomy, this might be it for you.

Cons

- The pay doesn't quite match the level of expertise and emotional labor required for the job. - There's a prolonged interpreter scarcity, so the call volume can be high with back-to-back interpreting with little opportunity for breaks. This can be demanding and stressful and inevitably affect the quality of work. If you're an experienced interpreter seeking competitive compensation and manageable workloads, it's worth looking elsewhere.

LanguageLine Solutions Response

LanguageLine has many partner relationships in the industry, and we appreciate all of them. Your employment relationship is with one of our partners and not directly with LanguageLine. We would encourage you to reach out to them directly and share your feedback.

3.0

Apr 8, 2024

Good training but low pay.

Over the phone interpreter

Recommend

CEO approval

Business Outlook

Pros

Good place to start if not having any prior experience.

Cons

Low pay and no medical benefits. Very limited lines of comunication with management.

LanguageLine Solutions Response

Thank you for taking the time to provide your feedback. Interpreters are compensated for every call based on the Labor Law. If you would like to discuss further, please email interpretercommunications@languageline.com.

Viewing 4 - 6 of 54 Reviews

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LanguageLine Solutions Phone Interpreter reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Low pay, intense hours, often poor treatment by clients. Good flexibility, though.

Great Training, But High Workload & Not as High of a Salary

Good training but low pay.

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