Does LanguageLine Solutions pay their employees well?

According to anonymously submitted Glassdoor reviews, LanguageLine Solutions employees rate their compensation and benefits as 2.3 out of 5. Find out more about salaries and benefits at LanguageLine Solutions. This rating has decreased by 6% over the last 12 months.

How satisfied are employees working at LanguageLine Solutions?

38% of LanguageLine Solutions employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated LanguageLine Solutions 3.0 out of 5 for work life balance, 2.6 for culture and values and 2.5 for career opportunities.

What are the top reviewed jobs at LanguageLine Solutions?

Interpreter (887) , Spanish Interpreter (248) , Interpreter/Translator (246) , Medical Interpreter (180) , Intérprete Bilingüe (119) , Over The Phone Interpreter (60) , Mandarin Interpreter (38) , Spanish Medical Interpreter (37) , Vietnamese Interpreter (23) , Project Manager (22) , All-call Interpreter (20) , Translator (19) , Arabic Interpreter (16) , Freelance Interpreter (14) , French Interpreter (13)

What are the pros of working at LanguageLine Solutions according to real employee reviews?

"Work from home and flexible" ((in 531 reviews)); "The training is good and complete." ((in 126 reviews)); "Flexible hours and really feel you are doing something good to assist people." ((in 61 reviews)); "Feels great to help people and the only satisfaction you get is when see people happy by the help they get." ((in 38 reviews)); "rewarding job (you get to help people and usually they're very appreciative)" ((in 24 reviews))

What are the cons of working at LanguageLine Solutions according to real employee reviews?

"The pay is low and employees no longer have a "water cooler" portal to share their views and opinions." ((in 371 reviews)); "No benefits / 401k and all" ((in 146 reviews)); "Poor management indeed." ((in 101 reviews)); "The salary was low but it was just a few hours so I though it would be a pretty light endeavor." ((in 98 reviews)); "No pay for time off." ((in 34 reviews))

What are the top reviewed LanguageLine Solutions locations?

Monterey , Los Angeles , New York , Portland , Houston , Chicago , Miami , El Paso , Charlotte , Dallas , Orlando , Atlanta , Phoenix , San Diego , Washington , San Juan , San Francisco , California , Jacksonville , Tampa , Raleigh , Las Vegas , Seattle , Boston , Florida City , Austin , California City , San Jose , Virginia Beach , Detroit

LanguageLine Solutions reviews

2.9

38% would recommend to a friend

(296 total reviews)

Simon Yoxon-Grant

35% approve of CEO

31% positive business outlook

Ratings by category

3.4

Diversity & inclusion

3.0

Work/Life balance

2.6

Culture & values

2.5

Senior management

2.5

Career opportunities

2.3

Compensation and benefits

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

296 reviews

Reviews about "Management"

Return to all reviews

1.0

Nov 14, 2024

New to the field? Great Place To Work! Experienced interpreter? Please find another place to work

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Remote job, online training, and they pay on time. Some trainers and managers are nice.

Cons

They will work you until you break. They'll pile responsibilities with no promise of pay increase or job title change. You won't be able to reach managers via phones if you have concerns about payroll or your work hours, only through emails and support request, and they will take their time to get back to you. Their support desk can only help so much with tech support and escalations. You'll start at the lower position, then they'll force you (as in, using the agreement that you signed when you first started the job) to be in a higher level position with little to no pay increase. Rude LEPs and clients, you'll spend hours explain the application process (with complex terms) for the LEP to hangup at the end of it. If you're getting court calls and the judge ask if you're certified, they told you to say that "I am certified by LLS"

LanguageLine Solutions Response

1y

Thank you for sharing your experience. We value the time you’ve taken to provide such detailed feedback, as it helps us identify areas for growth and improvement. We’re pleased to hear you appreciate the remote work setup, online training, timely pay, and the supportive trainers and managers you’ve encountered. We understand the unique challenges interpreters face with clients and the responsibility that comes with ensuring accurate communication. We strive to provide the necessary tools, training, and support to empower interpreters in these situations, and we’re always open to hearing suggestions for improvement. We wish you well in your future endeavors.

2.0

Oct 31, 2024

Worst year of my life

Interpreter

Recommend

CEO approval

Business Outlook

Pros

Hire with no experience Paid training Good supervisor in my case

Cons

The worst company culture The client is always right even if they bully you They don’t treat you as a human being Lowest possible salary with highest possible and impossible expectations

LanguageLine Solutions Response

1y

Thank you for sharing your thoughts with us. We’re glad to hear you appreciated the paid training and supportive supervision. While our compensation may not be above the industry standard, we ensure it remains consistent and competitive. We understand that a positive and respectful culture is key, and we’re committed to making meaningful improvements. We wish you all the best in your future endeavors.

1.0

Oct 25, 2024

Will not recommend this company

Interpreter

Recommend

CEO approval

Business Outlook

Pros

It is easy to apply for days off or personal leave

Cons

The management deals with the interpreter as a machine, switch the employees from audio only to video interpreter, adding different category like legal and financial even if the interpreter is not proficient in these fields, all with the same pay. The only way to communicate is through emails, there is no one to talk if you have any issue. There is no standard for pay rate, same language and level and get paid differently. the pay is equal to state minimum wage.

LanguageLine Solutions Response

1y

Thank you for sharing your feedback and for your twenty years with us at LanguageLine Solutions. Our goal is to support interpreters in a way that is respectful and encourages growth. Compensation is an area we're actively reviewing to ensure it reflects the skill and dedication required for the role. Should you have additional feedback feel free to reach out to interpretercommunications@languageline.com.

Viewing 34 - 36 of 296 Reviews

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Jobs at LanguageLine Solutions

Medical Interpreters Needed in Los Angeles, CA

Spanish Medical Interpreters Needed – Chambersburg, PA

Medical Interpreters Needed – Oklahoma City, OK

Associate Product Manager

Monterey, CA

View job