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LanguageLine Solutions

Engaged Employer

LanguageLine Solutions reviews

2.9

38% would recommend to a friend

(296 total reviews)

Simon Yoxon-Grant

35% approve of CEO

31% positive business outlook

Reviews by job title

296 reviews

Reviews about "Management"

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1.0
Aug 1, 2023

Discrimination

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Work from home. No commute.

Cons

I have been working for this company for more than a decade. For the last ten years, give or take, I worked only 3 days a week – 24 hours. Recently, the management decided to cut the hours of the interpreters but does it selectively. Instead of reducing the hours of FT employees, they cut my hours from 24 hours per week to 14 hours. To add insult to injury, they gave additional hours to other employees for the time that I was supposed to work! I have screenshots to prove this. My set of languages includes a rare one in addition to a popular language. There were many times that customers could not find interpreters of this particular language. In order to address this injustice, I contacted the management on 7-10-2023. NONE of them responded to my query! I feel extremely discriminated against and ignored.

avatar
LanguageLine Solutions Response
2y
We take particular objection to the assertion of discrimination. As a company that supports more than 240 languages, we are diverse by design. Multiculturalism is our lifeblood. LLS uses a strict standard of call handling protocol that has been refined over the past 41 years and has been validated by numerous outside agencies, including “Great Place to Work.” The Great Place to Work” distinction is earned directly from our employees and the feedback shared. Calls are routed based on business needs and interpreter skillset. If you would like to discuss further, please email interpretercommunications@languageline.com.
1.0
Jul 31, 2023

Avoid this sweatshop

Recommend
CEO approval
Business Outlook

Pros

Working with Kelly was an experience that had its ups and downs. The bright spot in my time there was undoubtedly the weekly pay on Fridays, which provided a sense of reliability. Additionally, the consistent schedule was a definite advantage, as it allowed me to plan my personal life accordingly. However, despite these positive aspects, there were certain aspects that hindered my overall enjoyment. One major drawback was the difficulty in changing my schedule. It seemed as though there were numerous rules and regulations associated with altering my working hours, which made the process challenging and troublesome. The constant changes in these rules only added to the stress, making it even more frustrating for me. Overall, while the timely pay and predictable schedule were definite highlights of working with Kelly, the arduous nature of adjusting my shifts and the ever-changing rules made the experience difficult and stressful.

Cons

I feel compelled to share my terrible experience working for this company as a sign language interpreter. It is nothing short of a modern-day sweatshop, lacking any standards or regard for their employees' well-being. The company operates under ridiculous rules and penalties that are utterly unfair. Arriving just two minutes late results in a penalty, and even failing to button up your company shirt entirely comes with consequences. Flexibility is nonexistent here, as changing shifts is forbidden, and if you receive a last-minute call, be prepared to work overtime without any consideration for your personal plans or commitments. This place feels like a slave labor establishment, where your needs and rights as an employee are utterly ignored. In fact, I found it necessary to keep a bedpan by my desk because taking even a five-minute break would result in penalties. How can any employee be expected to survive under such conditions? It's disheartening that this company does not uphold any RID (Registry of Interpreters for the Deaf) standards for sign language interpreters. They fail to recognize the importance of treating interpreters with respect and providing them a conducive work environment. It's clear that their priority lies solely in maintaining strict control over their workforce.

avatar
LanguageLine Solutions Response
2y
Thank you for taking the time to leave a review. LanguageLine has many partner relationships in the industry, and we appreciate all of them. Your employment relationship is with one of our partners and not directly with LanguageLine. We would encourage you to reach out to them directly and share your feedback.
1.0
Jul 5, 2023
Recommend
CEO approval
Business Outlook

Pros

You can start a career as an interpreter. They teach you everything.

Cons

Salary is lowered every year. You make less and less... the managers that monitor calls DO NOT speak English nor Spanish correctly. No paid vacations, no paid time off, and they make you sign a resignation agreement every year.

avatar
LanguageLine Solutions Response
3y
Thank you for taking the time to leave a review. LanguageLine has many partner relationships in the industry, and we appreciate all of them. Your employment relationship was with one of our partners and not directly with LanguageLine. We would encourage you to reach out to them directly and share your feedback. We wish you well in your future endeavors.
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