While in training everyone is so nice and respectful and polite, afterwards not so much.
They treat their interpreters like disposable diapers, once they have spoiled you enough, they just throw you away and get a new one.
Ever since this company was sold to Teleperformance and Klein became the CEO things went south, so south there is no south anymore beyond them.
Wages got lowered from $0.22 cents to $0.20 cents per minute, overtime pretty much is a no go, as their system will not allow you even though they "enable you" to do so.
Calls are non stop now, and when the day is slow, you are lucky to get 5 calls in a day. They removed the health and medical breaks, their adherence management system is broken most of the time, and what you see in your portal is not accurate, as they will bug you for adherence even though you have been sticking to your schedule.
Quality Assurance dpt is a joke, they do as they please, there are no guidelines, if they feel you are messing up, even though you are not, they will mark you down regardless of the guidelines you were given in the training session. For instance, they said in training "you must interpret meaning by meaning, not word by word", some QA SLS wont give a penny and mark you down for not interpreting everything said word by word, some will mark you down for interpreting word by word instead of by meaning, some will mark you down for adding pleasentries, some will tell you not to modify the speech at all. They do not have quality in their job themselves, how does LLS expect them to rate you if they do what the "f" they want, but 3 mark downs and you are fired no questions asked and no warnings, they just block your access all of a sudden and they tell you "you are fired", by email.
Paycheck was getting cut-down as well as per minute compensation by the month, little by little, i started noticing that by the same amount of worload i was getting paid less and less each and every paycheck. Until they silently cut $30 - $35 dls overall in the course of 1 year.
The technical support, if there is any, is the most incompetent and useless department i have dealt with, they take weeks or even months to solve a simple issue, and those they cannot resolve are blatantly blamed on you, like calls with lots of static or low volume, being dropped or getting stuck in the minute counter. This is also markdown by QA apparently, i do not know what are those guys doing fiddling with IT matters. So the chain of command is also non existent, any department a can mess with the each other when it benefits them, when it benefits you they have no way of communicating among them, what a shame.
The career oportunities are null, i was an all-call interpreter for a while then, i got downgraded to customer service only, after it was purchased by Teleperformance.
Also they made me do a durg test 5 cities away because they did not had a partnership with a laboratoryin my area, with the excuse that they will, overtime, have partners in my city. Travelilng there was out of pocket, it was obligatory and i did it because they renewed my first contract; by the way i was unemployed 1 month after they terminated my old contract, due to some unnamed issues and changes within the company policies and structure, if i didn't do the drug test back then, i will be terminated immediately with no chance of re-admission.
I cannot rant about compensations, because there are not any, medical insurance is a joke as well.
My services were not required anymore because there was a bad electric storm in my area and it shut down the grid, for like 4 hours, after which i returned to my regular schedule after submitting a support request accordingly. The day after my access was blocked and they just told me "your services are no longer required, your access has been revoked. LLS" and then they attached a copy of my SLS report saying that i was out of adherence for 4 hours straight and ra ting me as unsatisfactory in customer service and language skills, which has nothing to do with the weather issue at all, i never had an issue in 14 months and they laid me off because of 1 incident which was out of my control totally, so unfair.
Also, the day of the incident, i had an argument with my assigned SLS due to her rating me unfairly and out of guidelines on my QA lateley
i even read the guidelines to her to show that we are interpreters, not translators. She got mad and had no arguments at the end and said she will escalate that to her supervisor on a very rude way, then the day after i got fired, no second chance or questions asked.
To summarize, this company sucks they only want to squeeze the juice out of you until you are sand-dry, then they throw you away like garbage when they feel like. Just a bunch of rip-offs and profit-maximizing slavers.
