LanguageLine Solutions reviews

LanguageLine Solutions has to be, without a doubt, one of the worst companies I've ever had the displeasure of working for. The biggest and most glaring problem with this company is that they do not treat their interpreters like human beings, but rather heartless machines whose only function is to translate and nothing else. They'll constantly disable your profile for the most absurd reasons such as ''receiving too many short calls'', (something that is literally impossible to predict and control), or if you make any sort of mistakes during calls, since they expect you to translate everything perfectly 100% of the time. This being a customer service job, the calls you take can be very unpredictable and you might encounter several rude clients. When this happens, you better PRAY that a customer you translate for doesn't file a complaint against you, because Language Line will disable your profile for this as well, even if they did NOT monitor the call and thus, no real evidence exists that what the customer is complaining about actually happened. What's worse is that they never consider your side of the story, they don't consider the stress and frustration the interpreter might be feeling during the call. They only care about absolute flawless, perfect interpretations, and their precious clients. My experience here was atrocious, and I don't wish for anyone to go through what I did. It was disrespectful, inhumane, unfair, and so much more than I can write in one review. I advise you, stay far, far away from this company, because it's very clear from the moment you start working for them, that they don't see you as a person, they only see you as a tool.

Speaking with live people was a problem for a long while although there has been a lot of improvement in that area.