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LanguageLine Solutions

Engaged Employer

LanguageLine Solutions reviews about "hour"

31% positive business outlook

Reviews by job title

259 reviews
4.0
Mar 20, 2025

Remote Independence

Recommend
CEO approval
Business Outlook

Pros

Follow your schedule and you'll enjoy the benefits of remote interpretation. Very good with assistance for interpreters when we need it.

Cons

Everything is system based, so you need to request how many vacation hours you have available via system or you'll be stuck using your UTO always.

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LanguageLine Solutions Response
1y
Thank you for sharing your experience. We’re happy to hear that you’ve found remote interpretation rewarding and that the support resources have been helpful when needed. Your feedback about the scheduling system and access to vacation hours is valuable, and we’ll continue working to make these processes more transparent and user-friendly. We appreciate your input on learning resources. While training videos are one option, we recognize that interpreters benefit from a variety of tools and more direct access to supervisors for guidance and growth. We’re always exploring ways to enhance professional development and communication. If you have specific suggestions email interpretercommunications@languageline.com.
3.0
Mar 11, 2025
Recommend
CEO approval
Business Outlook

Pros

Good paid-training provided by company.

Cons

Before beginning the training course, they promised to be very flexible with time and working hours, but once I passed and joined the team they never showef flexibility.

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LanguageLine Solutions Response
1y
We appreciate your review. Since your calls were handled by one of our partners, we encourage you to contact them directly with feedback. They are committed to professionalism and quality service and best assist you. Best wishes in your future endeavors!
4.0
Jul 9, 2025
Recommend
CEO approval
Business Outlook

Pros

Full remote and flexible hours.

Cons

Pay was close to minimum

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LanguageLine Solutions Response
1y
Thank you for providing your feedback. We are always looking for ways to enhance the interpreter experience. We wish you success in your future endeavors.
5.0
Mar 6, 2025
Recommend
CEO approval
Business Outlook

Pros

Accuracy Organized process Useful training

Cons

Irregular hours which might not work with everyone

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LanguageLine Solutions Response
1y
Thank you for your positive review and for taking the time to share your experience! We're glad to hear that you found our processes organized, our training useful, and our focus on accuracy beneficial. We understand that scheduling can be a challenge for some, and we continuously strive to offer flexibility while meeting the needs of our clients. Your feedback is valuable, and we appreciate your insights. If you have any additional suggestions we’d love to hear it. Thanks again for being part of LanguageLine!
5.0
Mar 7, 2025
Recommend
CEO approval
Business Outlook

Pros

It is nice to be able to work from hone

Cons

Can be many phone calls during peak hours

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LanguageLine Solutions Response
1y
Thank you for your positive review and for sharing your experience! We're glad you enjoyed the flexibility of working from home. We understand that call volume can be high during peak hours, and we appreciate the dedication and professionalism of our interpreters in managing these busy periods. Your feedback is valuable, and we continuously work on ways to support our team during high-demand times. Thank you for your time with LanguageLine!
1.0
Sep 5, 2025

Don't waste your time

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

meaningful work grateful clients that's it

Cons

cutting hours, not stable, POOR communication from the company, updated the time off request system, making it super inconvenient, limited development opportunities, absurd guidelines that make work unnecessarily complicated quality assurance nitpicks at everything and looks for ways to fail you, not investing in employee retention, HORRIBLE payroll department. If you are missing a part of your paycheck, you will wait for their response for weeks, no direct management so if you need help it is super hard to get through to anyone competent enough to assisst you health insurance is the worst

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LanguageLine Solutions Response
10mo
Thank you for taking the time to share your perspective. At LanguageLine, as a Great Place to Work, we are committed to strengthening the interpreter experience and continue to invest in systems, processes, and support resources to better serve our team. Feedback such as yours provides us with insight into areas where we can evolve, including communication, professional development, and operational improvements. We appreciate your contributions and wish you continued success in your career.
1.0
May 24, 2025

So shady!

Recommend
CEO approval
Business Outlook

Pros

Work from home position. System is reliable.

Cons

They will cut your hours if business is slow. Very unstable. Schedule has been modified 3x this week after It's official release. No paid holidays! No promotions or opportunities for advancement.

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LanguageLine Solutions Response
1y
Thank you for your feedback. We’re glad to hear you find the system reliable and appreciate the flexibility of working from home. We also recognize your concerns about schedule stability and the lack of traditional employee benefits, we are always working to improve the interpreter experience. If you’d like to share further thoughts, please reach out to us at interpretercommunications@languageline.com.
4.0
Mar 11, 2025

Considerable

Recommend
CEO approval
Business Outlook

Pros

Good pay if can persist on working, as pay is base on hours committed

Cons

mostly work at night shifts

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LanguageLine Solutions Response
1y
Thank you for sharing your positive feedback. We are happy to hear you enjoyed taking calls for us. Wishing you all the best!
2.0
Feb 19, 2025
Recommend
CEO approval
Business Outlook

Pros

Bonus for performance and hours worked, additional points depending on QA percentage that you can exchange for appliances

Cons

There are lots of problems with QA, it's pretty noticeable that supervisors don't speak to each other, and you have to double make sure they updated the extra hours because they don't always submit them of course if there are extra hours available after 5 pm (if you work 9-5 you won't be able to work additional hours since most of the times the ones they have are within that range) they don't give off most US holidays, and if they do you have to complete a form to be selected. If you miss an hour or a day and don't have a sick permit you have to do extra time but if there are no hours available you miss the bonus.

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LanguageLine Solutions Response
1y
Thank you for your feedback. Since your calls were handled through one of our partners, we encourage you to reach out to them directly to address any concerns. Wishing you the best!
5.0
Mar 17, 2025

Very great company

Recommend
CEO approval
Business Outlook

Pros

High pay. Pay salary on time.

Cons

They sometimes change your working hours for the month after without consulting your availability.

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LanguageLine Solutions Response
1y
Thank you for sharing your wonderful feedback! We truly appreciate your dedication and are delighted to hear that you enjoy taking calls with us. Your hard work and commitment make a meaningful impact every day. Wishing you continued success!
Viewing 4 - 6 of 259 Reviews

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